![Bio-Rad Laboratories, Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist I
1 month ago
As a Technical Support Specialist I, here at Bio-Rad, your day would primarily consist of handling inbound customer calls related to our Unity Software Suite, and working with our laboratory customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.
How You'll Make An Impact:
- Assist laboratories in using Unity software in order to provide the best care possible to their patients.
- Take ownership of the customer relationship and work with them to resolve the software issues.
- Learn and master our software product offerings and how they can benefit our customers.
What the Candidate Brings:
- Associate's degree or equivalent work experience in a related life science, clinical/technical environment
- 2 years or more customer service/call center experience.
- Work Experience in Information Technology and/or life sciences, biotech or medical/laboratory field helpful.
- Experience with SQL Server and TCP-IP Connections and Salesforce CRM Software, Salesforce Lightning experience preferred.
- A desire to help people, solve problems, and learn something new everyday.
- Knowledge/awareness of quality control (QC) principles and data management software helpful.
Compensation: The estimated hourly rate for this position is $22 -$38 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.
-
Technical Support Specialist
4 weeks ago
Remote, Oregon, United States Hypori Inc. Full timeHypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel,...
-
Technical Support Specialist
1 month ago
Remote, Oregon, United States Hypori Inc. Full timeHypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel,...
-
Technical Support Specialist
4 weeks ago
Remote, Oregon, United States Unlayer Full timeWe are looking for a talented and experienced Technical Support Specialist to join our dynamic team.This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer service. This position will also play a critical role in supporting our customer...
-
Technical Support Specialist
1 month ago
Remote, Oregon, United States Duetto Full timeOUR TEAMIn Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of...
-
Technical Support Specialist
4 weeks ago
Remote, Oregon, United States Duetto Full timeOUR TEAMIn Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of...
-
Technical Support Specialist
1 month ago
Remote, Oregon, United States Echo AI Full timeAbout Echo AIEcho AI is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Echo AI is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...
-
Technical Support Specialist
4 weeks ago
Remote, Oregon, United States Echo AI Full timeAbout Echo AIEcho AI is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Echo AI is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...
-
Technical Support Specialist
4 weeks ago
Remote, Oregon, United States Medically Home Full timeMedically Home operates a decentralized care model for patients with serious, complex, or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health systems with all that is needed to safely care for patients, including the clinical...
-
Technical Support Specialist
1 month ago
Remote, Oregon, United States Medically Home Full timeMedically Home operates a decentralized care model for patients with serious, complex, or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health systems with all that is needed to safely care for patients, including the clinical...
-
Customer Support Specialist
4 weeks ago
Remote, Oregon, United States MyAdvice Full timePosition SummaryAs MyAdvice's Customer Support Specialist, you will deliver the highest quality support to our digital marketing clients by solving concerns with excellent efficiency via various communication channels. Our Customer Support Specialists serve as empathetic communicators to assist our clients with technical issues when using our products and...
-
Manager, Technical Support
5 days ago
Remote, Oregon, United States teamworkonline Full timeWho We Are:Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand...
-
Technical Support
1 month ago
Remote, Oregon, United States Thermo Fisher Scientific Full timeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual...
-
Technical Support
4 weeks ago
Remote, Oregon, United States Thermo Fisher Scientific Full timeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual...
-
Technical Sales Specialist DACH
4 days ago
Remote, Oregon, United States Lunaphore Full timeCompany DescriptionLunaphore Technologies S.A. is a Swiss company founded in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a groundbreaking chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial...
-
Junior Tech Support Specialist
3 months ago
Remote, Oregon, United States Access Softek Full timeIndustry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...
-
Junior Tech Support Specialist
4 weeks ago
Remote, Oregon, United States Access Softek Full timeIndustry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...
-
Technical Support Lead
1 month ago
Remote, Oregon, United States IPS- Integrated Practice Solutions Full timeOur Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved. PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological...
-
Technical Support Lead
4 weeks ago
Remote, Oregon, United States IPS- Integrated Practice Solutions Full timeOur Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved. PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological...
-
Customer Support Specialist
2 months ago
Remote, Oregon, United States CoLab Software Full timeAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...
-
Customer Support Specialist
4 weeks ago
Remote, Oregon, United States CoLab Software Full timeAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...