2024 Customer Services Internship Opportunity

3 weeks ago


Elizabeth, New Jersey, United States FCS Financial Full time
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\t\t2024 Customer Services 12-Week Internship Opportunity\r
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\t\tAt FCS Financial, part of the nationwide Farm Credit System, we are looking for 2024 Customer Services Intern to join our Team FCS Financial is a member of the largest agriculture lending cooperative in the United States today. At FCS, we seek individuals who share passion for agriculture, rural living and helping people achieve their goals and dreams\r
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\t\tThe Customer Services Internship is designed to expose the student to a specialized area of FCS Financial This opportunity offers hands on experiences with our Customer Service staff and specialists in our Union Branch You will get the opportunity to interact with our member owners in person and over the phone. You will serve as the Loan Officer right hand person in preparing loan packages that includes but is not limited to, collecting personal data, preparing loan closing documentation, and organizing data for completeness. Due to the sensitive nature of our business you will need to pay close attention to detail, have the ability to follow policies and procedures, and think critically to determine actions on various account maintenance activities. \r
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\t\tTime will be spent focusing with our Customer Services Team. The last few weeks of the internship program will allow the interns to customize their experience and focus on others area of interests within the company.

These departments include:

Human Resources, Information Services, Legal, Operations, Audit, Marketing, Accounting and Finance, Credit, Scorecard Lending, Information Services, Sales and Support, Appraisal, Crop Insurance, and Risk Management.

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\t\tThe Customer Services Intern will also complete one or more projects identified by FCS Customer Services Team that are hands-on in nature and are approved by our Executive Leadership Team to add value to the Association. \r
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\t\tApplications will be accepted until the position is filled for the 2024 Customer Services Internship Program.\r
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\t\tThe starting hourly wage is $18.00 per hour (Subject to Change).\r
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\t\tThis position is classified as Non-Exempt under the Fair Labor Standards Act.\r
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\t\tDepartment:
Customer Services \r

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\t\tReports To:
Senior Vice President, Human Resources or Designee\r
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\t\tSupervises:
None\r

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\t\tThis 12-Week Internship opportunity typically begins on May 20th and will conclude on August 9th.\r
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\t\tThe first week of training will be in Springfield, MO. The remainder of the internship will be located at our Union Branch. There is potential travel to other locations in the southern part of the state during the last few weeks of the internship.\r
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\t\tPlease click on the link below to learn more about our internship experience at FCS Financial \r
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\tResponsibilities/Duties\r
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\t\t\t\t\t\tPercentage\r
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\t\t\t\t\t\tJob Functions\r
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\t\t\t\t\t\t25%\r
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\t\t\t\t\t\tCustomer Service\r
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\t\t\t\t\t\t\tAnswers the phones and assists walk in customers by assessing and interpreting customer needs.\r
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\t\t\t\t\t\t\tResponds to customer request and /or identifies staff member who should respond to customer request.\r
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\t\t\t\t\t\t\tAccepts, identifies and processes loan payments and provides receipts to customers\r
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\t\t\t\t\t\t\tProvide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services\r
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\t\t\t\t\t\t30%\r
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\t\t\t\t\t\tLoan Coordination\r
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\t\t\t\t\t\t\tMonitors property or crop insurance documentation to ensure requirements are met\r
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\t\t\t\t\t\t\tFollows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)\r
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\t\t\t\t\t\t\tDetermines need for collateral releases and returns paid notes in compliance with paid in full loan procedures Completes lien searches\r
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\t\t\t\t\t\t\tMaintains electronic files\r
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\t\t\t\t\t\t\tCompletes loan verifications for third parties\r
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\t\t\t\t\t\t\tCompletes Loan to Note Verification\r
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\t\t\t\t\t\t25%\r
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\t\t\t\t\t\tAccount Maintenance\r
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\t\t\t\t\t\t\tApplies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:\r
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\t\t\t\t\t\t\tPosting receipts and disbursements daily\r
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\t\t\t\t\t\t\tMonitoring daily, monthly and year end reports to identify and resolve discrepancies\r
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\t\t\t\t\t\t\tProcessing incoming and outgoing electronic transfers\r
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\t\t\t\t\t\t\t Making initial customer contact on early delinquent payments\r
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\t\t\t\t\t\t\tCorrecting customer account payment or disbursement entries\r
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\t\t\t\t\t\t\tMonitoring monthly UCC Continuations\r
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\t\t\t\t\t\t20%\r
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\t\t\t\t\t\tOffice Duties\r
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\t\t\t\t\t\t\tContacts service providers for office equipment maintenance and document shredding\r
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\t\t\t\t\t\t\tOrders office supplies\r
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\t\t\t\t\t\t\tSchedules and sets up for meetings and events for internal and external groups\r
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\t\t\t\t\t\t\tAuthorizes invoices for office expenses\r
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\t\t\t\t\t\t\tHandles internal and external mail\r
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\t\t\t\t\t\tOther duties as assigned to meet the needs of the organization.\r
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  • Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.\r
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\tRequired Skills\r
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\t\tMinimum Qualifications\r
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\t\t\tCollege sophomores, juniors, first semester seniors, or graduate students\r
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\t\t\tDesired degree programs are Agricultural Business, Agricultural Economics, Animal Science, Agronomy, Agricultural Education, Agricultural Communications, General Agriculture, Business, Finance\r
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\t\t\tMinimum 2.5 GPA\r
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\t\tRequired Knowledge and Skills\r
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\t\t\tGeneral knowledge of FCS Financial\r
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\t\t\tGeneral knowledge of the agricultural industry\r
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\t\t\tGeneral knowledge of agriculture/rural communities\r
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\t\t\tGeneral knowledge of financial services industry\r
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\t\t\tGeneral knowledge of basic financial/accounting terms and applications\r
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\t\t\tSkill in using Microsoft technologies including e-mail, word and spreadsheet processing\r
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\t\t\tOral and written communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences\r
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\t\t\tResponsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data\r
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