Information Technology Specialist

1 month ago


Stennis Space Center, United States Department Of Homeland Security Full time
Summary

This position is located in the Management Directorate, Office of Chief Information Officer, IT Field Services Division.

As an Information Technology Specialist (Customer Support / Systems Administration), you will provide 24/7 access and use of USCIS IT equipment, network, and data and provide premier end-user support to all of the sites located within the local area.



Duties
  • Plans, implements, and manages problem management systems designed to recognize, report, track, and resolve problems.
  • Evaluates the feasibility of adapting new methods to enhance customer satisfaction.
  • Develop and present oral and written reports, presentations, and briefings to managers that accurately describes the current operational situation, maintenance impacts, and performance status.
  • Interprets meaning of analyses conducted, evaluation of the findings, and provides expert level recommendations.
  • Participate in and facilitate various meetings with staff and work groups addressing issues, concerns, or seeking to resolve problems that impact the delivery of customer technical services.
  • Explores ways to upgrade or enhance the level of services provided and implements changes in response to customer requirements.
  • Consults with experts in other specialty areas to develop integrated action plans.
  • Issues technical bulletins via the Intranet to inform customers of problems.
  • Develops specifications for user instruction manuals based on customer's needs.


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