Senior Analyst

Connecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We're on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United's CDR team is tasked with keeping our customers' and employees' information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity best practices.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today

Key Responsibilities:

The Identity & Access Management (IAM) Senior Security Analyst plays a meaningful role in analyzing, strengthening, and securing the company's IAM systems and overall security posture. This position focuses on proactive analysis, collaboration across teams, and supporting compliance efforts to continuously improve the organization's security landscape.

The Senior Analyst – Identity & Access Management (IAM) will be performing analysis of IAM systems to identify vulnerabilities, inefficiencies, and areas for improvement as well as proactively recommend and implement strategies to enhance security, streamline processes, and ensure optimal system functionality. They will work closely with development teams, IT security experts, and other stakeholders to integrate secure identity solutions throughout the product lifecycle and foster open communication and collaboration to ensure successful IAM implementation and adoption across the organization

The role also actively participates in compliance efforts by ensuring IAM systems adhere to relevant regulations and internal policies, while also conducting regular audits and assessments to identify and address potential compliance gaps. The ideal analyst will continuously stay abreast of evolving IAM best practices, industry standards, and emerging threats. Adapt and implement new technologies and processes to maintain a robust and secure IAM environment.

• Provide support for the implementation and administration of IAM platforms
• Respond to break/fix requests, monitor environment, support Digital Technology in any change management process for development, QA, and production environments
• Respond to Level 2 tickets including bugs, outages, new feature request
• Ensure IAM solutions adhere to regulatory, compliance, and internal requirements
• Maintain IAM policies, standards, and procedures
• Provide reports as requested for compliance
• Work with Cyber Defense and other departments as needed
• Ensure IAM security is aligned with the overall security strategy to reduce risk to the organization
• Collaborate with development teams and other IAM service consumers. Provide guidance on the implementation and usage of IAM capabilities in enterprise systems
• Collaborate with other IAM team members to provide guidance on IAM related matters and provide input to solution design and system support

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
Key Responsibilities:

The Identity & Access Management (IAM) Senior Security Analyst plays a meaningful role in analyzing, strengthening, and securing the company's IAM systems and overall security posture. This position focuses on proactive analysis, collaboration across teams, and supporting compliance efforts to continuously improve the organization's security landscape.

The Senior Analyst – Identity & Access Management (IAM) will be performing analysis of IAM systems to identify vulnerabilities, inefficiencies, and areas for improvement as well as proactively recommend and implement strategies to enhance security, streamline processes, and ensure optimal system functionality. They will work closely with development teams, IT security experts, and other stakeholders to integrate secure identity solutions throughout the product lifecycle and foster open communication and collaboration to ensure successful IAM implementation and adoption across the organization

The role also actively participates in compliance efforts by ensuring IAM systems adhere to relevant regulations and internal policies, while also conducting regular audits and assessments to identify and address potential compliance gaps. The ideal analyst will continuously stay abreast of evolving IAM best practices, industry standards, and emerging threats. Adapt and implement new technologies and processes to maintain a robust and secure IAM environment.

• Provide support for the implementation and administration of IAM platforms
• Respond to break/fix requests, monitor environment, support Digital Technology in any change management process for development, QA, and production environments
• Respond to Level 2 tickets including bugs, outages, new feature request
• Ensure IAM solutions adhere to regulatory, compliance, and internal requirements
• Maintain IAM policies, standards, and procedures
• Provide reports as requested for compliance
• Work with Cyber Defense and other departments as needed
• Ensure IAM security is aligned with the overall security strategy to reduce risk to the organization
• Collaborate with development teams and other IAM service consumers. Provide guidance on the implementation and usage of IAM capabilities in enterprise systems
• Collaborate with other IAM team members to provide guidance on IAM related matters and provide input to solution design and system support

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• STEM
• 4+ years of related experience
• An expert level of understanding of Enterprise or Customer Identity & Access Management, Single Sign-On, Multi-Factory Authentications (MFA), and Authentication, Privileged Access Management (PAM), Identity
• Governance & Administration concepts
• In depth understanding of identity Protocols and technologies: OpenID Connect (OIDC,) OAuth, SAML, AD-Fed, API Gateways, SCIM, and platforms such as Ping Identity, Okta, MS Azure, and ForgeRock
• Knowledge of fraud prevention and detection, identity proofing and identity verification technologies
• Expertise of modern software lifecycle development and automated cloud infrastructure deployment
• Understanding of policies that reflect system security objectives
• Ability to determine how a security system works (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes
• In Depth understanding of at least one of these area specific tools:
• EIAM-Delinea, Duo, Oracle Access Manager, Sailpoint, Saviynt
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Cybersecurity, Risk Management, Computer Science
• CISA, CISM, CISSP
• 6+ years of related experience
• Knowledge of organizational standards and policies (ISO, NIST)
• Knowledge of compliance regulations (SOX, PCI, FAA, GDRP, PII)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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