Program Analyst

3 weeks ago

Quantico, Virginia, United States USAJobs Full time
Duties

Serves as the Program Analyst of Functional Support of recreation/childcare software, within the Information Technology Directorate, Business and Support Services Division (MR), Headquarters Marine Corps. The incumbent assists with implementation of the recreation/childcare software for all recreation, sports, fitness, health promotion, childcare, youth teen programs as well as several Business Operations Programs.. Supports migration of software in a fully networked environment promoting integration with other MCCS automated systems. Coordinates with functional areas to include: Semper Fit, the Marine Corps Exchange, Business Operations, Children Youth and Teen Programs and Information Technology.
Provides functional/technical support and assistance on functional aspects of implementing the recreation/childcare software. Supports system use (assists users), and analyzes system integrity and data. Reviews and analyzes base recreation/childcare databases.
Reviews and monitors DoD and Marine Corps policy in the various program areas supported by the software. Updates policies and procedures required by changing data collection and reporting requirements, Activity Based Cost Management and Performance Based Budgeting initiatives, DoD and USMC policies. Assists with conversion of system data to achieve consistency and standardization, encourage optimal utilization of data by users, and promote proper management decisions and resource justification. Assesses and evaluates criteria to systematically measure effectiveness, efficiency and productivity of programs. Identifies deficiencies and enhancements, and recommends corrective action. Reports discrepancies or noncompliance.
Assists in maintaining a Payment Card Industry (PCI) compliant environment. Contributes, as needed, to MCCS¿ annual Report on Compliance (ROC), gathering required documentation and samples.
Consults with users to determine and resolve problem areas, and recommend modifications to systems or programs based on user needs. Provides training and guidance on processes and procedures to support system use and assist system users. Assists with conversion of system data to achieve consistency and standardization, encourage optimal utilization of data by users, and promote proper management decisions and resource justification. Maintains continual communication and visibility to ensure accuracy of existing and new data.
May compile and organize data from various sources to develop and prepare graphs, charts and reports for presentation. May review reports to help identify administrative, programmatic and operational issues or problematic procedural processes. Analyzes and evaluates MCCS efficiency and effectiveness and develops proposals for problem resolution. May perform tasks and reviews of various internal functions and systems to determine maximum efficiency and compliance with established MCCS policies and regulations. Evaluates organizational functions,
plan changes or enhancements to systematic processes. Analyzes programs to apply techniques for collecting, sorting, displaying and tracking varied information, both quantitative and qualitative. Identifies deficiencies and enhancements, and recommends corrective action. Report discrepancies and/or noncompliance
May travel to conduct work assignments. May work a fluctuating work schedule to conduct work assignments outside of the typical workweek and work hours. May attend conferences and meetings, and conduct site visits. Establishes partnerships and networks with various organizations in accomplishment of work. May develop online surveys and mailing lists for survey distribution. May develop program surveys, audits, and special projects.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
This is a white-collar position where occasional lifting up to 20 lbs may be required.

Requirements

Conditions of Employment
  • See Duties and Qualifications
    EVALUATIONS:

    Qualifications

    Four year degree in a related field appropriate to the work of the position or an appropriate combination of education and experience that reflects demonstrated knowledge of and skill to analyze and evaluate effectiveness and efficiency of program operations and automated systems (Microsoft Office, RecTrac, etc.) to meet goals and objectives or three years of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.. Skill to analyze and evaluate procedures, and systems to improve operations. Experience in work areas to include: recreation, sports, fitness, health promotion, childcare and youth teen programs. Skill to perform surveys to determine compliance with established policies and procedures, and establish sound management practices. Knowledge of Activity Based Cost Management and Performance Based Budgeting initiatives. Skill to identify training needs, and provide system user training. Skill to communicate effectively orally and in writing with executive level staff at Headquarters and at external agencies.
    As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment, and thereafter must complete annual Information Assurance awareness training.

    Eligible for incremental telework as determined by MR/MF policy.
    Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:
    All employees: Work Quality, Customer Service, Interpersonal Skills.

    Additional information

    GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

    As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

    Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

    Required Documents:

    *Education/certification certificate(s), if applicable.

    *If prior military, DD214 Member Copy

    This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

    Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

    INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

    ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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