Senior Infrastructure Engineer

2 weeks ago

Hamel, United States Loram Full time

Job Title: Senior Infrastructure Engineer

FLSA Status: Exempt

Department: Information Technology

Reports to: Global Infrastructure Manager

Flex Work Eligible This position qualifies for the Flexible Work Policy. Employees receive 75 work days annually to work remote The initial amount of days is prorated for the first year based on start date.

GENERAL DESCRIPTION / PURPOSE:

The role of the Senior Infrastructure Engineer is a global role with responsibilities across all Loram locations worldwide. The position will manage all aspects of systems including design, architecture, availability, reliability, performance, monitoring, support, maintenance, upgrades, and security. The engineer must be able to work with very little supervision in a highly charged and fast paced environment. This position has a significant role in maintaining business continuity and disaster recovery.

ESSENTIAL JOB FUNCTIONS:

Infrastructure Management

  • Design, install, configure, and troubleshoot IT infrastructure components, such as servers, storage, network devices, cloud services, and virtualization platforms.
  • Monitor and optimize IT infrastructure performance, availability, and security, using tools and best practices.
  • Participate in planning and execution of tasks related to the evaluation of new initiatives (such as upgrading versions, third-party solutions, integration with enterprise systems and new subsidiaries).
  • In-depth technical knowledge of assigned systems.
  • Develop and maintain corresponding system documentation.
  • Perform typical system administrative activities such as monitoring resources, verifying backups, issue resolution, applying updates, performing upgrades, and taking steps to ensure business continuity.
  • Work with IT Project Managers and Business Analysts to design and develop solutions to address business needs and opportunities and propose changes that would make more effective solutions.
  • Ensure compliance with IT policies, procedures, and standards, as well as with industry regulations and best practices.
  • Management of all backup procedures and active part in disaster recovery and business continuity process.

General Support

  • Provide capacity planning, monitoring, and maintenance of designated system(s) while identifying trends or problems.
  • In depth understanding of the business processes supported by the systems.
  • Ensure continuity and quality by owning the resolution of issues across platforms. Track progress and escalating as appropriate unless resolution reached.
  • Update, respond to, and close helpdesk tickets as assigned keeping users informed as to progress.

BEHAVIORAL COMPETENCIES:

  • Action Oriented
  • Creating a Service Reputation
  • Customer Focus
  • Strong Problem Solving
  • Technical Learning
  • Values Based

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