Resort Concierge

1 month ago

Williamsburg, Virginia, United States Williamsburg Inn Full time
Essential Functions:Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service.
Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests.
Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket and dining reservations.
Host special guest programing, such as the famed Easter Hunt, Yule Tide Christmas activities, teas, programs during the holidays, etc.
Provides high quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, theatres, special events, tickets, confirmations, and other available services.
Offer suggestions to guests about dining in Colonial Williamsburg and the area. Interpret airline, train and bus schedules and make such accommodations when necessary.
Develops and maintains strong guest relationships to ensure loyalty.
Develops and maintains positive relationships with business partners, concessionaires, local community and counterparts throughout Colonial Williamsburg.
Performs other duties as assigned.
Required and Preferred Education and Experience:

Required: Completion of high school/G.E.D. plus 1 - 2 years' experience or college-level training in public relations or related field.

Preferred: Proven knowledge of Colonial Williamsburg systems (OPERA, Open Table, BOS). In-depth knowledge of Colonial Williamsburg area.

Qualifications:(List minimum knowledge, skills, and abilities to perform the job successfully.) Ability to be resourceful in acquiring needed information when not known; answer general questions quickly and accurately.

Ability to demonstrate a high level of hospitality and courtesy.
Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately.
Ability to consistently provide an overall exceptional guest experience consistent with Forbes standards of 5-star service.
Ability to demonstrate extreme hospitality and courtesy; handle complaints in a professional and helpful manner.
Ability to work with the public, employees and co-workers with tact, courtesy, and patience in stressful situations.
Ability to handle multiple projects
Ability to solve problems and make educated and sound business decisions.
Ability to work independently and adapt to changing work priorities.
Ability to communicate effectively, orally and in writing.
Ability to perform task with strong accuracy and attention to detail.
Excellent organizational skills.
Working knowledge of computer hardware and software applications
Proficiency in Microsoft Office suite- will use Outlook, Word and Excel.
Source: Hospitality Online

  • 3rd Shift Concierge

    2 weeks ago

    Williamsburg, Virginia, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is looking for a 3rd Shift Concierge to deliver exceptional customer service and hospitality to Residents and Guests with genuine care.Schedule, Benefits, and Compensation:Work Schedule: 11:00pm to 7:30am, Thursday through MondayFree delicious meal during shiftsAccess to OnDemand Pay for instant income$592 monthly stipend for...

  • Vacation Telemarketing Concierge- up to $2,000 Sign On Bonus

    4 weeks ago

    Williamsburg, Virginia, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.o Up to $2000 sign on bonus potential* Up to...

  • Vacation Telemarketing Concierge- up to $2,000 Sign On Bonus

    1 month ago

    Williamsburg, Virginia, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.o Up to $2000 sign on bonus potential* Up to...

  • Lead Guest Services Manager

    4 weeks ago

    Williamsburg, Virginia, United States Williamsburg Lodge Full time

    The Lead Guest Service Manager is a team lead resource in the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas. The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations and act in place of the Rooms...

  • Lead Guest Services Manager

    2 months ago

    Williamsburg, Virginia, United States Williamsburg Lodge Full time

    The Lead Guest Service Manager is a team lead resource in the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas. The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations and act in place of the Rooms...

  • Sales Manager

    1 month ago

    Williamsburg, Virginia, United States Williamsburg Lodge Full time

    Job Description:Contact meeting planners/decision makers by telephone, email, in person, customer office visits and site inspections.Maintain a comprehensive account management plan to include a list of target accounts and key accountsDevelop sales action plans to achieve revenue goalsBuild positive and lasting client relationshipsSecure annual and...

  • Sales Manager

    4 weeks ago

    Williamsburg, Virginia, United States Williamsburg Lodge Full time

    Job Description:Contact meeting planners/decision makers by telephone, email, in person, customer office visits and site inspections.Maintain a comprehensive account management plan to include a list of target accounts and key accountsDevelop sales action plans to achieve revenue goalsBuild positive and lasting client relationshipsSecure annual and...

  • Guest Services Manager

    2 weeks ago

    Williamsburg, Virginia, United States The Crescent Hotels Group Full time

    Oversees all guest operations, including front desk and bell staff to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency.Williamsburg Lodge offers an unexpected...

  • Public Space Housekeeping Attendant

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    JOB DESCRIPTION:Responsible for cleaning the lobby, public areas in the conference center,concierge area, gift shop, lobby telephone area, men's and ladies locker rooms, behind the front desk,and office space in the general area Clean all glass doors in area of responsibility Clean and dust overhead light fixtures and chandeliers Check and clean fireplace...

  • Public Space Housekeeping Attendant

    1 month ago

    Williamsburg, Virginia, United States Williamsburg Inn Full time

    JOB DESCRIPTION:Responsible for cleaning the lobby, public areas in the conference center, concierge area, gift shop, lobby telephone area, men's and ladies locker rooms, behind the front desk, and office space in the general areaClean all glass doors in area of responsibilityClean and dust overhead light fixtures and chandeliersCheck and clean fireplace...

  • Public Space Housekeeping Attendant

    4 weeks ago

    Williamsburg, Virginia, United States Williamsburg Inn Full time

    JOB DESCRIPTION:Responsible for cleaning the lobby, public areas in the conference center, concierge area, gift shop, lobby telephone area, men's and ladies locker rooms, behind the front desk, and office space in the general areaClean all glass doors in area of responsibilityClean and dust overhead light fixtures and chandeliersCheck and clean fireplace...

  • Lead Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a Lead Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with. You will...

  • 2nd Shift Concierge

    2 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    2nd Shift Concierge $16 - $18 per hour Resort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive...

  • Lead Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a Lead Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with. You will...

  • Lead Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a Lead Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with. You will...

  • 2nd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • 2nd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • 3rd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 3rd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light maintenance. Schedule,...

  • 2nd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • 2nd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • 3rd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 3rd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light maintenance. Schedule,...

  • 3rd Shift Concierge

    4 weeks ago

    Williamsburg, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities is accepting applications for a 3rd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light maintenance. Schedule,...

  • Resort Concierge

    2 weeks ago

    Williamsburg, United States Williamsburg Inn Full time

    **Description**: **Essential Functions**: - Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service. - Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests. - Provide guests with personalized, high touch service for hotel amenities, special...

  • Lead Concierge

    2 weeks ago

    Village of Williamsburg, United States Resort Lifestyle Communities Full time

    Job DescriptionResort Lifestyle Communities is accepting applications for a Lead Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • Lead Concierge

    4 weeks ago

    Village of Williamsburg, United States Resort Lifestyle Communities Full time

    Job DescriptionResort Lifestyle Communities is accepting applications for a Lead Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact...

  • 2nd Shift Concierge

    4 weeks ago

    Village of Williamsburg, United States Resort Lifestyle Communities Full time

    Job DescriptionResort Lifestyle Communities is accepting applications for a 2nd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you...

  • 3rd Shift Concierge

    2 weeks ago

    Village of Williamsburg, United States Resort Lifestyle Communities Full time

    Job DescriptionResort Lifestyle Communities is accepting applications for a 3rd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light...

  • 3rd Shift Concierge

    4 weeks ago

    Village of Williamsburg, United States Resort Lifestyle Communities Full time

    Job DescriptionResort Lifestyle Communities is accepting applications for a 3rd Shift Concierge to provide excellent customer service and hospitality to Residents and Guests by serving from the heart. As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light...

  • Resort Concierge

    2 weeks ago

    Williamsburg, United States Colonial Williamsburg Company Full time

    **Essential Functions**: - Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service. - Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests. - Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket...

  • Front Desk Supervisor

    2 months ago

    Williamsburg, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus...

  • Front Desk Supervisor

    2 months ago

    Williamsburg, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus...