Unpaid ONA Case Manager Intern

2 weeks ago

New York, New York, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND: International
Rescue Committee (IRC) responds to the world's worst humanitarian crises
and helps people to survive and rebuild their lives. At work in more than 40
countries and over 20 U.S. cities, the IRC provides resettlement, education and
empowerment support to refugees and displaced people.

SCOPE OF INTERN WORK: The ONA Case Manager intern is an intern position to support
the Adult Education Department with career development programs and referrals.
As an intern, you will support IRC students enrolled in the online English
Language classes to reach goals they set for themselves. Under the Opportunity for
New American's Program, the English Language classes, case management support,
and career services at IRC will ensure that participants are connected to
outside services. The intern will also assist in developing research that
supports the building of relationships with referral partners. The ideal
candidate will have prior experience in the field of case management and/or
social service work with immigrants and refugees.

RESPONSIBILITIES: In this position, the intern will
support the Case Manager with tasks related to case management for clients
enrolled in the online Adult Education English language courses. The intern
will create action plans, identify additional services needed, and monitor
progress towards the goal with individual students.

  • Manage a caseload of 90 students.
  • Attend online English classes once a week for case management conversations.
  • Conduct one-on-one meetings with clients outside of class time.
  • Track client meetings and progress in case notes and spreadsheets.
  • Research referral options and opportunities in NYC.
  • Communicate effectively with clients in person and via telephone.
  • Adhere to IRC policies, particularly those related to confidentiality and client privacy.
  • Ability to work with clients from multiple backgrounds with varying English skills.

LEARNING
OBJECTIVES:

  • Intern will learn how to provide direct services to immigrant and refugee populations.
  • Intern will learn how to effectively build partnerships with employers and broader career development resources such as certification programs, advanced ESL courses, and job trainings.
  • Intern will learn how to manage and record student data, meeting notes, and contact referrals.

Please note that this postion is unpaid.

Minimum Qualifications:

REQUIREMENTS:

  • College student or bachelor's degree preferred.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Ideal candidate will have experience working with immigrants or refugees in a social service setting.
  • Must be willing to work varied hours in a hybrid setting.
  • Fluent in English, both spoken and written; bilingual ability preferred, preferably in Spanish, French, Arabic, Dari/Farsi, and/or Russian.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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