Supervisory Health Systems Specialist

4 weeks ago

Tucson, Arizona, United States Department Of Veterans Affairs Full time
Summary

The Southern Arizona VA Health Care System is currently recruiting one Supervisory HSS (Chief, Organizational Experience) for the Assistant Director's Office in Tucson, AZ. The incumbent is provides leadership and has the full responsibility for the comprehensive monitoring of the planning, coordination, and implementation of high-reliability, patient­ centered care, patient experience, and employee experience activities, committees and councils and other programs across the health care system.



Duties

Duties include but are not limited to the following:

  • Perform a variety of senior level analytical, planning, evaluation, and advisory work which serve as precedents for others.
  • Establish and maintain good relations with various civic and professional groups, service organizations, accrediting agencies, volunteer worker groups, news media, and the community at large, congressional offices, tribal government, as well as individual contacts with patients, visitors, and individuals in the community.
  • Remain aware of available resources (personnel, space, equipment, and money) and establish priorities for distributing these resources based on programmatic needs.
  • Empower employees with the tools and leeway to resolve service failures as close to the original point of service as possible and appropriate.
  • Participate in public speaking engagements, meetings, and public relations events and directs the media relations for the programs administered.
  • Develop and maintain a reliable and responsive system to ensure that complaints and inquiries are appropriately received and resolved and that the sources of complaints of a recurring nature are investigated.
  • Demonstrate extensive knowledge of specialized administrative requirements of healthcare delivery systems, clinical practices, procedures, standards to be able to work closely with the Health Care System's Executive Leadership Team and provide leadership for the entire healthcare delivery system.
  • Recommend selections, promotions, status changes, awards, disciplinary actions, and separations for subordinate service chiefs.
  • Collect and utilize information gathered from the data and tools to inform decision making, identify priority areas and opportunities for improvement, and communicate to internal and external stakeholders.
  • Exercise significant responsibilities in dealing with officials of other organizational services and sections as required.
  • Develop and execute organizational goals and objectives for the Patient/Employee Experience and Customer Service with the system that complements the goals and strategic plan for the facility, VISN, and VHA.
  • Direct the planning and implementation of Patient Experience, Employee Experience and Customer Service programs incorporating National rollout of Patient Centered Care and Centers for Innovation throughout the HCS.
  • Ensure that quality health care and administrative services are provided promptly, courteously, and with compassionate understanding of Veterans' needs and/or the needs of those responsible for their care.
  • Perform long-range programmatic plans, goals, objectives, and milestones and evaluates the effectiveness of programs conducted throughout the HCS.
  • Promote a patient and family focus within the facility by educating, mentoring, consulting, and collaborating with a cross-section of departments and staff.
Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Health Systems Specialist (Chief, Organizational Experience)/PD13832O

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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