IT Engineer

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2024.

We are seeking a talented and motivated IT Engineer to join our team and play a crucial role in managing our IT infrastructure and supporting our team of 300 employees. As an IT Engineer at Tulip, you will be responsible for ensuring the reliability, security, and scalability of our technology systems while providing exceptional technical support to our employees.

This is an onsite role based 5 days out of our HQ.

About You:

• Service-oriented; you enjoy supporting and helping people solve their problems.
• Problem solver; you're able to uncover the root cause of an issue while working to mitigate its impact.
• Collaborative; you're able to build relationships and effectively communicate with technical and non-technical stakeholders.
• You can learn quickly on the go across a broad range of IT technologies, systems, and processes.
• You enjoy working in a fast-paced, team-oriented environment.

What skills do I need?

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in IT engineering or a similar role, preferably in a fast-paced startup environment.
• Strong proficiency in network administration, system administration, and cloud computing platforms (e.g., AWS, Azure).
• Ability to support and manage a variety of IT systems (including Google Workspace, Jumpcloud, Slack, Atlassian, and more).
• Knowledge of macOS, Windows, and Linux operating systems.
• Knowledge of A/V, physical access management, and other office-related technologies.
• Knowledge of IT security best practices.
• Excellent problem-solving skills and the ability to quickly diagnose and resolve technical issues based on urgency and business needs
• Strong communication and interpersonal skills with a customer-service-oriented mindset.
  

Extra points:

• Industry certifications such as CompTIA Network+, or Cisco Certified Network Associate (CCNA).
• Experience with IT security practices and technologies, including firewalls, intrusion detection/prevention systems, and endpoint security.
• Familiarity with IT service management practices, agile and distributed IT environments
• Proficiency in scripting and automation tools (e.g., Bash, Python) to streamline IT operations.
• Experience with containerization (e.g., Docker, Kubernetes).

Key Responsibilities:

• Support and grow our IT infrastructure with the team, including network and cloud services, to meet the needs of our growing Somerville HQ
• Provide technical support to employees, including troubleshooting hardware (A/V, user endpoints, etc.) and software issues, resolving connectivity problems, managing onboarding and offboarding workstreams, and assisting with software installations and upgrades.
• Manage user accounts, permissions, and access controls to ensure security and compliance with company policies and regulations.
• Help the IT team execute technical projects on our roadmap (like SSO integrations, onboarding and offboarding automation, and more)
• Develop and maintain IT documentation, including network diagrams, system configurations, and standard operating procedures.
• Stay current with industry trends, emerging technologies, and best practices in IT infrastructure and support to continuously improve our systems and processes.

Key Collaborators:

• IT, Operations, People Ops

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.