IT Service Governance Manager- Hybrid Washinton

2 weeks ago

Arlington, Virginia, United States Motion Recruitment Full time
IT Service Governance Manager

This position and its accompanying team are responsible for overseeing, supervising, evaluating, and enhancing the Firm's IT Service Management (ITSM) process framework, which includes IT Asset Management, Incident Management, Problem Management, Technical Change Management, and Knowledge Management. Specifically, the IT Service Governance Manager will lead Technical Problem and Change Management in collaboration with the Director of Service Management.

This position will be a hybrid model in their Washington D.C. office.

What You Will Be Doing:
  • Collaborates with the Quality Assurance and Testing Manager to oversee the IT Release/Deployment Calendar (operational & project-based), working closely with Applications Solutions, Infrastructure Solutions, and Service Management teams to establish a unified, centralized view of all releases and technology deployments.
  • Collaborates with the Director of Service Management to define the Firm's IT Service Management (ITSM) strategy, standards, policies, and processes to support ITSM activities.
  • Engages with all functional areas within IT to ensure the implementation and alignment of processes with business requirements.
  • Engages with key stakeholders across the Firm to identify opportunities for optimizing and enhancing ITSM processes.
  • Supervises the development of Service Management Key Performance Indicators (KPIs) and relevant information for key stakeholders and IT leadership, including conducting recurring metric reviews with IT Leadership.
  • Leads the development of service management level agreements (SLAs) in collaboration with IT functional leadership and solution/service team owners.
  • Ensures understanding and measurement of IT service level agreements (SLAs) for service delivery.
  • Keeps updated on industry trends and best practices related to ITSM, fostering, and sharing knowledge across IT teams.
  • Manages risks and issues that may impact IT services and end-user productivity.
  • Manages the ongoing ITSM budget necessary to achieve established strategic objectives.

    Required Skills & Experience:
    • Over 7 years of relevant experience, preferably in a large law firm, a similar professional services entity, or a legal information services provider.
    • Proven track record in designing an IT Service Management (ITSM) framework, particularly within professional services or legal firms.
    • Extensive experience with global, tiered IT support models.
    • Successful history of leading a diverse team across various IT Service Management functions.
    • Strong background in operating effectively within time-sensitive and highly visible environments.
    • Proficiency in establishing frameworks for performance metrics and service level standards.
    • Hands-on experience with enterprise service desk technologies such as ServiceNow, encompassing design, process optimization, user experience, configuration, and ongoing enhancements.
    • Effective in leading and influencing IT personnel of all levels to embrace ITSM standards, processes, and controls.
    • Knowledge of business process design aimed at achieving performance enhancement objectives.

      Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

      This position doesn't provide sponsorship.

  • Senior Applications Engineer, Configuration Management

    4 hours ago

    Arlington, Virginia, United States Motion Recruitment Full time

    Senior Applications Engineer, Configuration Management The Senior Applications Engineer, Configuration Management, ensures adherence to and adoption of ITSM processes within the Applications team. They provide guidance and expertise on ITSM practices related to the portfolio of solutions and services. This role involves owning and driving processes and...

  • IT Governance

    6 days ago

    Arlington, Virginia, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a IT Governance (CPIC) Specialist - Hybrid to join our team in Arlington, Virginia (US-VA), United States (US).Job...

  • Federal Government Property Manager

    2 weeks ago

    Arlington, Virginia, United States Magellan Health Full time

    Responsible for overseeing the daily operations of Government Furnished Property (GFP). Ensuring all items are tracked in the company's system of record in accordance with the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other regulations throughout various contracts. Responsible in supporting the...

  • Officer, Foundation and Government Development

    6 days ago

    Arlington, Virginia, United States WETA Full time

    Title: Officer, Foundation & GovernmentDevelopment Status : Full Time: ExemptReports to: Vice President, Foundation &Government Development JOB OBJECTIVE: TheOfficer serves as a frontline fundraiser who secures unrestrictedand/or budget-relieving funds from foundations, corporatephilanthropic giving programs and government agencies to supportthe ongoing...

  • Project Manager

    6 days ago

    Arlington, Virginia, United States Motion Recruitment Full time

    A leading non-profit organization dedicated to advancing sustainable energy solutions and promoting energy equity is looking to add a Senior Project Manager to the team. Their mission is to ensure that every community has access to affordable, reliable, and clean energy. They collaborate with various stakeholders, including government agencies, private...

  • Technical Director, Government Accountability and Transparency

    6 days ago

    Arlington, Virginia, United States Management Systems International, Inc. Full time

    Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion;...

  • Sr Specialist Solution Architect

    6 days ago

    Arlington, Virginia, United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...

  • Senior Technical Director, Government Accountability and Transparency

    6 days ago

    Arlington, Virginia, United States Management Systems International, Inc. Full time

    Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion;...

  • Senior Infrastructure Engineer- Hybrid Alexandria, VA

    2 weeks ago

    Arlington, Virginia, United States Motion Recruitment Full time

    Senior Infrastructure EngineerThis company is in search of a skilled and motivated infrastructure engineer to oversee their hybrid cloud infrastructure and ensure consistent delivery of high-quality service to both software engineering and operations teams. The infrastructure team plays a crucial role in supporting, delivering, and maintaining bare metal,...

  • Program Manager

    6 days ago

    Arlington, Virginia, United States Acquisition Experts-LLC Full time

    Company OverviewJoin our team and lend your skills and experience to help our clients resolve their acquisition and contracting challenges Acquisition Experts is focused on supporting the federal government and commercial clients with professional services in the areas of procurement, logistics and program management. We need more people who are energized by...

  • Sr Grants Manager

    6 days ago

    Arlington, Virginia, United States Aston Carter Full time

    Sr Grants Administrator | 90k - 115k/yr | Hybrid in Arlington, VA | 6-MonthContract-to-hireDescription:Responsible for providing full life cycle management and oversight of grants, cooperative agreements, contracts and subcontracts to mitigate risk and ensure compliance with donors' regulations and the organization's policies. Recommends best...

  • Jr Meeting Planner

    6 days ago

    Arlington, Virginia, United States ASRC Federal Holding Company Full time

    Meeting Planner, Jr. Serves as meeting planner supporting a government contract. Provide travel, panel meeting support, symposium and workshops in support of NASA. Five years meeting planning and administrative experience working with hotels, logistics support for meetings and conferences, and registration are required. A working knowledge of the Federal...

  • Program Manager

    6 days ago

    Arlington, Virginia, United States IVA'AL Solutions, LLC Full time

    Description:Overview:IVA'AL Solutions, LLC is seeking an experienced Program Manager to provide services on a contract supporting DHS CISA Joint Cyber Defense Collaborative (JCDC). The ideal candidate will have excellent problem-solving and communications skills as well as previous work history providing analytical, planning, documentation and implementation...

  • Senior Specialist Applications

    3 weeks ago

    Arlington, Virginia, United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members-you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core.Joining Nestlé IT means you'll never...

  • Business Financial Manager, Mid

    6 days ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    Job Number: R0194332Business Financial Manager, MidKey RoleSupport the Defense Advanced Research Projects Agency (DARPA) in managing the full life cycle of large-scale research and development efforts. Become a part of a cross-functional team working to shape, solicit, procure, and execute complex scientific programs. Apply advanced consulting expertise,...

  • Program Manager

    4 days ago

    Arlington, Virginia, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.ManTech is seeking a motivated, career and customer-oriented...

  • Capture Management Specialist WaterWastewaterWater Resources

    6 days ago

    Arlington, Virginia, United States AECOM Full time

    Job DescriptionCapture Manager – Business Development – East RegionAECOM is seeking a dynamic Capture Manager (CM) to support the East Region Water Business Line (WBL) in our DC/Maryland/Virginia and Florida Operations. The successful candidate will lead pursuit capture and proposal development throughout AECOM's East Region.The Capture Manager (CM) is...

  • Technical Program Manager

    6 days ago

    Arlington, Virginia, United States Telesat Full time

    Telesat Government Solutions (TGS) is a wholly owned subsidiary based in Arlington, VA with responsibility to take all of Telesat's products to US and foreign Government customers, to devise solutions to fit user community requirements, to ensure that Telesat's products are fit-for-purpose, and to prepare a scalable organization to meet the needs of...

  • Program Manager

    6 days ago

    Arlington, Virginia, United States Honu Services Full time

    Job Title: Program Manager -4698 Lob Location: National Capital Region, Arlington, VA 22201 Job Summary Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Program Manager (PM) position and to join our team of qualified, diverse individuals. As the Program Manager in the Arlington, VA office, you will play a...

  • Senior Contracts Manager

    6 days ago

    Arlington, Virginia, United States Avaya Full time

    About AvayaBusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...