Collections Representative

We are hiring for a collections representative in Montoursville. Person with preferred collections is ideal, but not required.

Apply online today at or call our office at for more information

key responsibilities

• Verify customer information
  
• Take inbound calls from the Collections queue to assist customers in bring accounts current
  
• Communicating with customers for collections purpose through outbound calls, email, text, and chat
  
• Collecting past due amounts from an assigned portfolio of customer accounts or additional account assignments as needed
  
• If required, assisting customer with payment arrangements
  
• Following up with customers regarding payment arrangements
  
• Documenting all conversations and actions taken in the account management system
  
• Collaborating with other departments and reporting on current collection activities or arrangements for the account/vehicle
  
  experience Collections
  qualifications
  • High School Diploma or GED
    
  • Ability to communicate effectively both verbally and in writing, which requires knowledge of the structure and content of the English language
    
  • Ability to operate and use a computer to perform all functions of the position, including document management software, web-based applications, and use of Microsoft Office Suite including Word, Excel and Outlook
    
  • Ability to use a multi-line phone system to speak with and listen to people on inbound and outbound calls with the use of a headset
    
  • Knowledge of principles and processes for providing excellent customer service
    
  • Operation of general office equipment for faxing, scanning, printing, and copying