Product Operations Manager
1 month ago
Job Overview
Ivans, a division of Applied Systems, is currently seeking a Product Operations Manager to play a critical role in driving the efficiency and effectiveness of our Ivans product management processes. Ivans is where the insurance industry comes together to grow their businesses. Our culture is about more than developing the best technology - it's about being innovative, investing in our team, creating a customer-centric environment, and setting the industry up for the future.
The Product Operations Manager will be responsible for overseeing all aspects of Ivans' product operations, including project management, process improvement, and cross-functional collaboration. The ideal candidate will have a strong background in product management, combined with proven experience in operations and leadership. The role is highly cross-functional and requires someone who enjoys navigating ambiguity, working in a fast-paced environment, and collaborating with teams across the organization.
What You'll Do
- Develop and implement strategies to streamline and optimize product development processes, from ideation to launch.
- Work closely with Product Managers to establish and monitor OKRs and KPIs to track trends across the portfolio.
- Track core business and performance metrics related to the product success and partner with data analytics teams to build a comprehensive perspective throughout the product life cycle.
- Deliver data-driven dashboards and reporting that can be used by the product management function to improve product decisions.
- Collaborate closely with cross-functional teams, including product management, technology, UX, sales, customer success, support, marketing, and other stakeholders to ensure alignment and coordination.
- Standardize processes to gather, aggregate, and synthesize various sources of internal and external input to generate insights that can be leveraged during quarterly planning.
- Improve how we act on feedback from the market to inform product planning.
- Assure product teams meet operational readiness/launch criteria and communicate to the organization accordingly.
- Identify and mitigate risks and dependencies that may impact product development timelines and deliverables.
- Encourage learning, innovation, and adaptation to emerging industry trends.
- Set up and manage learning & development opportunities and onboarding programs to support Product Management teams.
- Mentor and coach Product Management teams on best practices, tools, and techniques to facilitate efficient delivery of high-quality software.
- Foster a culture of collaboration, accountability, and innovation within the product operations team and across the organization.
- Drive optimization efforts of key tools and resources used by the Product Team (e.g., PowerPoint, Confluence, Jira, Pendo, etc. )
- Performs other duties as assigned by immediate manager or management team.
What You'll Need to Succeed
We're looking for someone who:
- Can work remotely or from an Applied Systems office
- Ability to travel up to 25%
Your experience should include some or all of the following:
- 7+ years of product management/ technical program management/product operations or related experience
- 3+ years in a leadership role within product operations or technical program management preferably at a technology or software company
- Experience building and communicating roadmaps in collaboration with the market, internal teams, and executives.
- Excellent written and verbal communication and collaboration skills, with the ability to influence technical and business decisions and drive alignment across teams.
- Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel, Google Looker, PowerBI) to interpret data/metrics and make recommendations.
- Experience utilizing and implementing best practices with Product Team tools such as PowerPoint, Confluence, Jira, Pendo, etc.
- Strong understanding of product development methodologies (Agile, Scrum, etc.) and project management principles
- Demonstrated ability to multitask and thrive in a dynamic and evolving environment and deliver results under tight timelines.
- Bachelor's degree in the areas of Information Science, Computer Science, or related disciplines
- We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Insurance industry experience
- Strong analytical and strategic thinking skills.
- Innate ability to rally and inspire the team around you
- Familiarity with Agile development methodologies and product management tools such as JIRA
What You'll Gain
- Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
- Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
- Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people, and are empowered by the results of our work. We fulfill the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry. .
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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