First Notice of Loss Processor

1 month ago


California, United States ICW Group Full time

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The First Notice of Loss Processor will serve as the first point of contact to process new injuries reported by customers. This position exists to ensure that initial requests from customers are handled thoughtfully and thoroughly, while following Company standards and procedures.

Candidates will be required to work a hybrid schedule out of one of the following ICW Group's branch offices:

  • California - San Diego, Woodland Hills, or Pleasanton
  • Lisle, IL
  • Wayne, PA

WHAT YOU WILL DO

Provides excellent customer service as the first point of contact for customers.

  • Provides customer care and service to insureds.
  • Answers all incoming inquiry calls directed by general switchboard.
  • Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems.
  • Responds to insureds in a timely manner.
  • Directs questions to the appropriate contact in the department.

Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage.

  • Reviews insurance policy information to determine coverage.
  • Completes data entry for all first reports of injury.
  • Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures.

Communicates with insureds, agents, internal and external stakeholders, as necessary.

  • Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim.
  • Receives and/or returns telephone calls as directed by claim examiner.
  • Responds to insureds, agents or outside participants, as directed.
  • Processes incoming mail and other administrative duties relating to claims.

EDUCATION AND EXPERIENCE

  • High school diploma or general education degree (GED) required.
  • Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience.

KNOWLEDGE AND SKILLS

  • Working knowledge or familiarity with customer service techniques, principles and practices.
  • Insurance industry understanding, a plus.
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

COMPENSATION

The hourly range listed for this position, $18.65 to $29.41. This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate; including experience, education, and location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
  • Bonus potential for all positions
  • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
  • 10 paid holidays throughout the calendar year
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

#LI-ET1 #LI-Hybrid



  • California, United States ICW Group Full time

    Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create...


  • California, United States Axylyum Full time

    Nonjudicial Foreclosures on Commercial Loans: What Lenders Need to Know Because foreclosures are often complex and lengthy, and the process varies depending on the location and property type, understanding the basics is critical for lenders. For example, some states require lenders to file a lawsuit and obtain a court order in order to foreclose (a...


  • California, United States Reformation Full time

    Who We Are: Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains...

  • Material Analyst

    3 weeks ago


    California, United States Zippia Full time

    Companies hire material analysts to manage inventory and shipping of goods, minimizing loss and overheads, thus keeping company expenses at the lowest possible. They make sure every material necessary for production is in stock and manage distribution to satisfy the needs of the supply chain. As a material analyst, you will be responsible for creating an...


  • California, United States NXP Semiconductors Full time

    Director, IP Design Engineering page is loaded Director, IP Design Engineering Apply locations Austin (Oakhill, Office) San Diego (Treena St) time type Full time posted on Posted Yesterday job requisition id R-10048191 Director, IP Design Engineering (MSIP and Digital) Job Responsibilities: Drive architecture definition in conjunction with the Systems...


  • California, United States Companalyst Full time

    This position is responsible for providing a high level of member service in the origination of residential first and second mortgages via telephone inquiries, walk-ins, and referrals from branches, employees, realtors and builders. Adds value to the organization by adding assets to the Credit Union’s portfolio and loans for sale in the secondary...


  • California, United States Canadian Imperial Bank of Commerce Full time

    What You’ll Be Doing Reporting to the Director, Tax Services, the Manager tax trust services will be responsible for managing new and junior staff, training sessions, prepare complex tax returns and oversee/review tax returns. Ensure effective and timely completion tax returns for complex Estate and Trust accounts and fulfill a variety of income tax...

  • Retail Stores

    2 months ago


    Southern California, United States Aritzia Full time

    THE DEPARTMENTOur Loss Prevention department is responsible for minimizing loss while respecting people, brand and operations.THE OPPORTUNITYWith a special focus on merchandise security, our Risk Associate supports the Store team in delivering an outstanding customer experience while encouraging a safe and secure store environment. THE JOBAs the Risk...


  • California, United States Worldwide Logistics Full time

    This position will be responsible for managing the daily operating tasks of new and existing business. You will oversee daily shipments and assist in the growth and development of the business Responsibilities Quoting several modes of transportation based on the customers’ needs Coordinating shipments with customers and booking with carriers Negotiating...

  • EHS Manager

    2 weeks ago


    California, United States Church Brothers Farms Full time

    Reports to: Sr. Director of Safety and Risk Management Pay Range: $95K+ Job Site: Salinas and Imperial Valley, CA with period travel to Huron, CA COMPANY: Church Brothers Farms is a vertically-integrated family owned and operated company that produces a full line of fresh vegetables year round with an in-house farming/harvest program and state-of-the-art...

  • Crew Member

    2 months ago


    California, United States Wendy's Full time

    Quality is our Recipe here at Wendy’s. And like the fresh ingredients that go into our recipes, we want our Crew Members to also be top-notch. Not only do we want you to provide customers with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more.As a Crew Member, a people-first mentality and...


  • California, United States SquareTrade Full time

    SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have...


  • california, United States Williams Homes Full time

    :Williams Homes is a privately held homebuilder based in Southern California.Williams Homes was founded in 1997 and built on the principles of integrity, trust, and partnership.Over the past 10 years Williams Homes has been consistently entering new markets such as Central Coast, CA, Montana, Idaho, Texas and this year Sacramento, CA and the High Desert,...

  • Sales Associate

    3 weeks ago


    California, United States tapwage Full time

    Rack Room Shoes Requisition Number:25403 Store Number:1064 First Colony Center 45147 First Colony Way California, Maryland US Part Time About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of...


  • California, United States Nomadgao Full time

    Apr 19, 2024 - Material Security is hiring a remote Technical Knowledge Manager. Salary: $150,000 to $185,000. Location: Americas. Material Security is looking for a highly skilled, detail oriented, and experienced Technical Knowledge Manager to join our team. You will be a founding member of the Technical Writing team and play a pivotal role in maturing our...

  • Sales Associate

    2 weeks ago


    California, United States Rack Room Shoes Full time

    25403 Part Time Rack Room Shoes Job Description Summary Adhere to and practice the company's service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness...


  • California, United States Growthbuilt Pty Full time

    Who are we? Throughout our 18-year history, Growthbuilt has built a strong reputation by establishing vibrant partnerships with our clients based on trust, transparency, and innovation. What sets us apart is our commitment to working hand-in-hand with our clients from the beginning to the end of each project, ensuring that we align with their vision and...

  • Server

    6 days ago


    California, United States Discovery Commons at Wildewood Full time

    Job DescriptionJob DescriptionDISCOVER YOUR PURPOSE!At Discovery Commons at Wildewood, a thriving Discovery Senior Living community, we have meaningful job opportunities with the ability to make a difference in the lives of our residents. About Discovery Senior LivingDiscovery Senior Living ranks prominently among the 5 largest senior housing providers in...

  • Supply Chain Manager

    4 weeks ago


    California, United States Procurement Foundry Full time

    About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • California, United States AHN Full time

    At AHN we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our weekend home health registered nurses lead and collaborate to provide management and delivery of patient care plans. In partnership with Allegheny Health Network, AHN is an accredited recognized leader in...