Analyst, HR Operations

4 weeks ago

Orlando, Florida, United States NBC Universal Full time

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Summary:

As part of the NBCU HR Operations team, the candidate will work directly with the internal Learning Center of Excellence team supporting and enhancing system processes for all employees. This position will be part of a broader team in HR Operations that is responsible for all aspects of administering Learning Management.

Responsibilities:

  • Production Support
  • Ability to meet Tier 2 Service Level Agreements (SLAs) for any escalated Learning related issues from the Tier 1 team
  • Includes researching and resolving configuration issues, unexpected results or process flaws; performing scheduled; recommending solutions or alternated methods to meet requirements
  • Manage daily administrative and technical details related to the Learning Management System to include auditing and evaluation of daily batch files, configuration, table maintenance and ad hoc reporting
  • Supports the Learning Management System, including content, schedules, enrollment, deployment of courses, and employee tracking
  • Projects/Process Improvements
  • Recommend and/or support process/customer service improvements and policy/program changes
  • Use project management skills in managing projects. May provide overall project management for a given HR initiative
  • Reports/Queries
  • Create, maintain and support a variety of reports or queries using appropriate reporting tools. Help maintain data integrity in systems by running queries and analyzing data

Basic Qualifications:

  • Bachelor's degree or equivalent work experience
  • Minimum of 3 years of HRIS related experience
  • Experience using or administering learning management systems (SAP SuccessFactors preferred)

Desired Characteristics:

  • Self-directed, creative, organized, detail-oriented and results-driven individual with a commitment to quality and accuracy
  • Ability to lead and have full ownership of a project from start to finish
  • Strategic thinker who can connect the dots and ask the right questions
  • Ability to adapt and prioritize different tasks with changing deadlines
  • Ability to understand and support urgent requests in between projects and regularly planned work
  • Ability to quickly analyze the proper solution and implement a strategy and execute
  • Demonstrated grasp of the digital landscape
  • Excellent judgement and problem-solving skills
  • Self-motivated and proactive individual with strong desire to learn and succeed
  • High attention to detail, organized, and self-sufficient
  • Willingness to integrate within a fast-paced, dynamic, and diverse global team
  • Proficient in MS Word, Excel, PowerPoint, and Outlook
  • Proven ability to trouble-shoot technology
  • Innovative and creating thinking that is collaborative in nature
  • Ability to work autonomously and collaboratively and make independent judgments
  • Ability to quickly learn new content tools and internal applications
  • Excellent organizational, project management, and time-management abilities

Additional Requirements:

  • Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing


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