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Mission Control Operator
4 weeks ago
Apply Today Save the Dates for In-Person Interviews at Golden 1 Center
Guest Experience will be holding interviews on the following dates and times:
- Tuesday, June 18: 3:00 PM - 8:00 PM
- Wednesday, June 19: 3:00 PM - 8:00 PM
- Monday, June 24: 3:00 PM - 8:00 PM
- Tuesday, June 25: 3:00 PM - 8:00 PM
Job Summary: Mission Control provides critical support to ensure the highest standards of customer service and the safety of guests, personnel, and assets throughout the Golden 1 Center during events. Control Operators serve as the main point of contact for intake and escalation of all issues reported by employees, contractors, and outside agencies in real-time scenarios. Operators must effectively collect, record, and disseminate information to departments and contact facilities regarding maintenance matters. An Operator must maintain a professional and calm demeanor, even in stressful situations. Operators work evenings, nights, and weekend day shifts.
Availability:- Part-Time // Weekdays, weeknights, and weekends based on the Golden 1 Center events calendar.
Compensation:
- $16.50/hr
Key Responsibility Areas:
- Operate 2-way radios and answer multi-line phones.
- Maintain a log of incidents and event activities.
- Provide event-related information to departments by familiarizing oneself with event summaries and activities.
- Respond to customers using the in-house texting system.
- Multi-task and exercise good judgment.
- Communicate clearly, distinctly, and understandably in English.
- Value coworkers through polite and excellent customer service and professional etiquette, working together to ensure incidents are logged and dispatched correctly.
- Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
- Analyze situations accurately and take effective action.
- Take accurate notes and prepare concise reports.
- Learn relevant policies and procedures.
- Type and enter data accurately at a speed necessary for successful job performance.
- Have a working knowledge of Golden 1 Center and the DOCO campus.
Knowledge of:
- Proper English usage, grammar, punctuation, spelling, and vocabulary.
- Police Ten Codes.
- Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
- Methods and techniques in conflict resolution.
Qualifications:
- Two years of full-time or equivalent part-time experience receiving a high volume of dispatch calls and dealing with the public under stressful situations.
- Exceptional customer service skills.
- High School Diploma or GED (General Education Degree).
- Excellent computer skills, including Word, Excel, and PowerPoint.
- Excellent time-management, problem-prevention, and problem-solving skills.
- Capable of working flexible hours, including nights, weekends, overtime, and on-call as needed.
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