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Fragrance Associate

4 months ago

Charlotte, North Carolina, United States Belk Full time

The Treatment Associate/Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

Sales - Responsible for:

Meeting or exceeding personal sales per hour goalsBeing a role model and demonstrating excellent selling skills and customer serviceExecuting successful promotions and specialevents/pre-sells/GWP'sDriving sales through customer clientelingWork with store management to optimize business to businessAchieving assigned $ line goalIdentifying and reducing shrinkage in area


•Customer Service - Responsible for:

Meeting or exceeding SPH goalMeeting or exceeding credit application goalsThanking each customer by name following a purchaseHandling each transaction efficiently and accuratelyProviding a high level of customer service to support Customer Satisfaction Surveys (CSS)Building customer clientele baseRecording and protecting personal identifying customer information


•General Responsibilities:

Maintain floor and stock areas consistent with store standards in presentation and hygiene requirementsUnpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the departmentEnsuring timely set-up including signage for promotional eventsFollowing procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV'sMaintaining Belk and vendor professional dress standards (uniforms) and appearanceCooperating with fellow associates and managementComplying with store policies concerning attendance, tardiness, and associate handbookAccepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

Minimum Education & Experience:


•No education requirement


•Experience in retail preferred


•Excellent communication skills


•Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements:


•Ability to use computer keyboard, standard telephone and other related business equipment


•Hand manipulation to remove sensor tags


•Ability to push / pull pounds when moving stock carts


•Task demands vary in each department because of the different types of merchandise


•Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes


•Ability to apply treatment/make-up to customer's face