Veterans Housing Case Manager

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

Bachelor's degree in Social Work or a related field. Experience working as a housing advocate or resident assistant preferred. Must have a good understanding of the delivery of Social Services and community services, the ability to accept supervision and work with a team of co-workers, work well with clients of a diverse cultural and socioeconomic groups; respect of confidentiality; and able to work within ethical and legal parameters of social services. Must be willing to support the mission of The Salvation Army, able to pass a background checks, documented two years freedom from chemical use problems if formally chemically dependent, possess a valid MN drivers license without restrictions, meet the MVR drivers qualifications and complete Service Point training course within 30 days of hire. It must also be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment, and further understood that the required Safe From Harm training program must be satisfactorily completed within the first 30 days of employment.

Position Summary

Responsible for assisting clients in accessing the Veterans Housing program, maintaining housing stability and complying with VA program requirements. Assist clients in meeting their daily needs and developing a case plan to maintain and improve their housing situation. Help clients in a positive and helpful manner, ensuring the health and safety of the client; and educating them on services provided by other community agencies. This position works in an independent manner with little direct supervision of the Program Director.

Essential Duties and Responsibilities

Client Care

* Conduct client interviews and case management. Determine eligibility for programs, assist in application, provide options and make referrals.

* Assist clients with direct assistance (food shelf, vouchers, etc.).

* Develop and maintain a positive rapport with clients.

* Work with community resources to help meet the client's additional needs, i.e.: bus tokens, First Call for Help, and Hennepin County.

* Keep accurate case notes of phone calls, interviews, etc.

* Provide crisis intervention assistance when needed.

* Ability to make home visits to clients in Columbia Heights 2-3 times per week.

* Participate in weekly clinical meetings with VA staff and other grant per diem providers.

* Maintain information about clients' mental health diagnosis's and medications and communicate pertinent information back to the VA staff.

* Take clients grocery shopping at least twice per month.

* Meet weekly with all VA clients and conduct client checks at least 3 times per week and up to daily, based on the needs of the client.

* Ensure clients are complying with VA program requirements and administer all required UAs.

* Assist Transitional Housing Clients in the absence of the Transitional Housing Case Worker.

1010 Currie Avenue Minneapolis, MN 55403

Full Time, 40hrs/week

40 hours/week, $19.86/hour

Program Administration

* Function as a liaison with funding source in providing referral information or evaluation services to clients of the housing unit. Assist in establishing positive rapport with outside service providers.

* Enter all clients into Service Point and maintain client information in Service Point.

* Complete all necessary VA paperwork and participate in VA conference calls.

* Complete VA billing monthly and transmit it to the accounting department and the VA payment processing center.

* Ensure the proper maintenance of the log books is current and up-to-date

* Communicate unit requirements and policy changes to staff of each unit.

* Encourage excellence and increase staff knowledge through proper training and supervision.

* Orient all new staff to The Salvation Army's and departments policies and procedures, client care, and employee performance.

* Inform Program Director of programmatic issues and concerns regarding client's health, safety and well being concerns.

* Provide required statistics (TSA stats, client's files, United Way, etc.) to Program Director.

General

* Maintain active interest and involvement in issues related to the homeless, chemical dependency and mental health.

* Participate in office and department meetings, committees and other meetings as appropriate; participate in community meetings and networking.

* Data entry, computer updating as requested.

* Assist with other department or Harbor Light functions (i.e. special events, outings).

* Attend educational opportunities when appropriate.

* Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include, but not limited to such actions: conflict resolution in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person and appropriate communication to and about co-workers and supervisors.

* Support the mission of The Harbor Light Center by treating every client and colleague with individual respect and dignity.

* All other duties as assigned or at managements request, which include the annual Kettle Campaign.

Working Conditions

There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. The duties and responsibilities of this position cannot be performed from home.

Bloodborne Pathogens Exposure Risk Level

Risk Level 2 - The tasks or activities conducted by Risk Level 2 workers do not involve reasonably anticipated exposure to blood or other potentially infectious materials, but could result in such exposure in non-routine, emergency situations.

Physical Activities and Requirements of Position

Hearing

* Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion

* Movements frequently and regularly required using the majority of the body.

Physical Strength

* Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing

* Exerts up to 30 pounds of force occasionally.

Talking

* Especially where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.

Travel

* The incumbent may be required to travel by personal vehicle, organization vehicle or other mode of travel as required supporting the mission of The Salvation Army.

Visual Abilities

* Average, ordinary, visual activity necessary to prepare or inspect documents.

Mental Activities and Requirements of Position

Mathematics Ability

* Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.

* Ability to prepare budgets

Language Ability

* Ability to fluently speak read and write in English.

* Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.

* Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.

* Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order; using present, perfect, and future tenses.

Reasoning Ability

* Ability to deal with a variety of variables under only limited standardization.

* Able to interpret various instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

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