Customer Success Division Manager

1 month ago

Coral Gables, Florida, United States Bakerly LLC Full time
:About our company:

Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home

Please visit our website to learn more about our delicious French crêpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.

Bakerly's Philosophy is simple: Companies don't succeed, people do so let's Work Hard, Play Hard

We are looking for a motivated individual who will actively participate in developing and supporting the Customer Success Division within the Supply Chain Department.


The Role

The Customer Success Division Manager is responsible for overseeing the Division and promoting effective and efficient operations. Responsibilities include identifying and eliminating obstacles, monitoring Division performance, creating and strategizing new ideas to keep our systems and processes working efficiently.

The Customer Success Division Manager is Customer driven, proficient in managing others, has a sharp business mindset and an aptitude for solving complex problems. This key position within the Supply Chain Department masters client communication, builds strong cross-functional partnerships with Logistics, Supply & Inventory Planning, Sales, Finance and IT.

Requirements:Responsibilities: primary functions for this role include, but are not limited to
  • Manages a team of Customer Success Managers
  • Proactively monitors and reports on KPIs for the Customer Success Division such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc
  • Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain
  • Responsible for managing overall customer service excellence, understanding the needs and constraints of customers while following costs optimization strategies within the Supply Chain Department
  • Identifies areas of inefficiency or ineffectiveness and devise ways to optimize systems, policies and procedures
  • Provides strong collaborative leadership, with an ability to work cross functionally in achieving Division and Department goals

Position's requirements:
  • Minimum of 5 years' experience in Supply Chain Customer Service Business unit/division, including Team Management.
  • Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges
  • Creative solutioning and strategic success thinking, with an ability to identify new or existing solutions that achieve customer goals
  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Ability to problem solve and rapidly shift priorities in a fast-paced environment.
  • Multi-tasker and independent thinker. Positive attitude
  • Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results
  • Experience with ERP system required. Sage X3 is a plus.
  • Fluent English and Spanish, written and oral. French is a plus.

Reporting: Supply Chain Vice President

Job Type: Full-time position | Location: hybrid – Miami office



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