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Project Management Operations

4 months ago

Other US Location Ticketmaster Full time

Job Summary:

PROJECT COORDINATOR

Location: Any City/Province, North America

Division: Global Operations & Support

Contract Terms: Hourly, up to 29 hours per week, with potential for nights or weekend support - Rare travel, domestic and International (up to 10%)

THE TEAM

The Implementation and Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster client base. The team mission "Support the Client, Support the Account Teams, Support the Fan" and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

The Project Coordinator directs and controls a variety of projects for the Implementation and Solutions organization, ensuring that the organization's projects are conducted on time, within budget using project management best practices to ensure the highest level of quality. The Project Coordinator sets project management standards and objectives and develops operating plans and project management methods to achieve them. Prioritizes technical project management activities and evangelizes the technical project management function to the rest of the organization to maximize cross departmental cooperation. The Project Coordinator works closely with every facet of deploying and supporting Ticketmaster processes and products and is a key player in ensuring clients have access to the tools they need.

Specific tasks on each project will include authoring functional requirements for Business Operations teams, developing project plans, budgets, and schedules, managing tasks and teams on the project's critical path, identifying, and resolving issues, and managing the overall success of the project. It is essential to understand the scope and effect of all changes that a project may encompass by soliciting input from all constituents and involving all appropriate teams.

WHAT YOU WILL BE DOING

  • Responsible for scope control with stakeholders, task execution with the development team and relevant upward communication to managers and senior stakeholders
  • Primarily works within the client support organization and across other sub-organizations as necessary.
  • Helps define process improvements and feedback for the project, including any strategies required for timely execution
  • Gather necessary assets required for development of each project, including but not limited to: functional specifications, hardware and software specifications, project tool workflow entries, budget constraints, and any additional technical documentation required
  • Provide necessary feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources
  • Update relevant project information in real time
  • Support product positioning in the market, while driving sales enablement, client support and editorial awareness, and assist marketing strategies to drive growth and retention
  • Work across all departments to deliver projects that align to the organization's strategic vision
  • Manage risks and issues and take corrective measurements
  • Resolve cross-project issues and strategic issues with senior stakeholders
  • Guard the viability of the vision and the business case
  • Maintaining strategic alignment between the project and the organization
  • Ability to find innovative ways to resolve problems.
  • Lead the project to its successful completion.

WHAT YOU NEED TO KNOW

  • Bachelor's Degree or equivalent degree desired
  • Training in Project Management Professional (PMP) fundamentals preferred
  • Experience with Waterfall/Agile project management methodology preferred
  • 2 - 3 years' experience working within Technical Project Management desirable
  • Demonstrated technical project management skills
  • Fluency (speaking, reading, and writing) in English and Spanish preferred
  • Experience with managing IT and operational projects related to infrastructure, including hardware and networking
  • Successful track record in working with business and technology teams to define, develop, test and launch new products
  • Experience in authoring project plans, building a project budget and technical requirements
  • Experience with Agile, Lean and other project management methodologies are beneficial
  • Innate capability to create order out of chaos
  • Proven problem-solving skills
  • Demonstrated ability to think outside the box and generate creative solutions
  • Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations
  • Excellent verbal and written communication skills with exceptional attention to details
  • Flexibility that allows effective teamwork with people at all levels of the organization
  • Proven ability to communicate effectively with both businesspeople and software engineers
  • Ability to negotiate for competing resources and to generate consensus among multiple priorities
  • Can work independently while working collaboratively
  • Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities
  • Interest in staying involved with fast-changing Internet technologies and tools
  • Demonstrated desire to identify and pursue alternatives to meet goals
  • Must be resourceful and able to negotiate your needs from the company
  • Experience with IT/IS technology is strongly preferred
  • Experience with network operations and administration is desirable
  • Experience with web technologies is preferred
  • Ability to multi-task and prioritize deadlines is a must
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement project evaluation systems
  • Should be a functional and operational technology generalist without a strong adherence to a specific platform

YOU (BEHAVIOURAL SKILLS)

  • Excellent leadership traits that promote a highly functioning team environment based on trust, respect and cross-organization collaboration
  • Strong aptitude to motivate, mentor, and lead company and client staff in a team driven environment
  • Excellent interpersonal and communication skills - ability to influence
  • Candidate must be detail oriented, organized, and able to work in an agile environment

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is:

$66,560.00 USD

The expected compensation for this position in Colorado is:

$54,999.88 USD

The expected compensation for this position in Washington is:

$67,724.80 USD

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA, and Washington Laws, a potential new employee's salary history will not be used in compensation decisions.