Concierge CNA

Concierge CNA

Ridgecrest Health and Rehabilitation is looking for a concierge CNA to join their wonderful team

Shift: Part Time

Benefits: Depending upon your job classification you may be eligible for participation in our comprehensive benefits program.

• Health, dental, vision and life insurance. Your well-being is important, and we value it.
• Paid time off. Because as much as you love your job, we want you to also love having time to be you.
• A 401K retirement plan. You're our company's future; let us help you take care of yours.
• Continuing education credits. Life, learning, and education are our top priorities.
• The best people, the best communities, the best services for the best reason: Serving our patients. That means making sure we have the best team available who believe that taking care of our staff is just as important to us as taking care of our patients.

About us: Ridgecrest Health and Rehabilitation is tucked into a quiet and relaxing community. Ridgecrest provides top of the line care and rehabilitation services, designed around our guests' needs. Through personalized care plans our guests experience quality care in a close-knit community.

Concierge Duties and Responsibilities

Concierge Functions

·Work with the Admissions Director to assign residents rooms and beds.

·Ensure that the resident's room is clean and orderly when resident arrives. Ensure special equipment and supplies are available.

·Ensure that residents have a TV remote, list of channels, and a working telephone.

·Work with the Dietary Department to identify residents' favorite foods.

·Collaborate with Activities Department to identify resident's favorite hobbies.

·Orient the new admission residents and their family members to the Facility. Provide the new resident welcome gifts, offer drinks and food, answer questions, make the resident's family feel comfortable and welcome.

·Inform residents and their family members that you are the point person to help with the transition, answer questions, solve problems, etc.

·Advise the resident that you will check in on them before you leave and first thing in the morning and every other day for the first few days to make sure everything is going well.

·Inform the Admissions Director, Administrator, or any other applicable department of any problems that new residents are having and help find a solution to these issues.

·Assist residents with completing customer satisfactionsurveys and address any problems in daily report.

·Assist Admissions Director in determining bed vacancies daily.

·Maintain constant communication with Admissions team and management team

·Assist potential residents and their families by conducting tours of the Facility and answering questions regarding the Facility and admissions process. Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.

·Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the Facility.

·Write daily report on new admissions and any other significant findings.

·Attend and participate in Facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).

·Attend and participate in workshops, seminars, etc., as approved.

·Must adhere to all HIPAA requirements.

Concierge Qualifications/ Requirements

·Must possess, as a minimum, a high school diploma or GED equivalent.

·Prior admissions experience in health care facilities preferred. Ability to type is required.

·Must be able to read, write, speak, and understand the English language.

·Must possess the ability to make independent decisions when circumstances warrant such action.

·Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.

·Must possess the ability to minimize waste of supplies, misuse of equipment, etc.

·Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices.

·Must possess leadership and the willingness to work harmoniously with and supervise other personnel.

·Must have patience, tact, cheerful disposition, and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.