help desk support

5 days ago

Ashburn, Virginia, United States Spherion Full time
This is a great opportunity for someone who has hands-on IT Help Desk work experience or customer service/call center experience, a degree is required.

Daily functions will include supporting IT Help Desk functions, such as desktops and desktop applications, mobile devices, peripherals, telecom, A/V, user account management, ticket management, and IT asset management.

Responsibilities:
Specific duties include lifecycle IT asset management, IT ticket queue management, and the provisioning, operation, and support of desktops, desktop applications, mobile devices, peripherals, telecom, A/V, user accounts and other IT assets. Close coordination with customers, staff, and vendors required.

Working hours: 8:00 AM - 4:30 PM

Skills:
Minimum 1-year experience on an IT Help Desk, Customer Service or Call Center.
Experience with IT trouble ticket and IT problem resolution management required.
Excellent communication and interpersonal skills are mandatory.
Extensive experience and the ability to support Microsoft Excel spreadsheets, documentation, and analytical skills required.

Education:
Associate

Experience:
1-4 years

Qualifications:
Knowledge and skills:
Basic experience and/or knowledge of IT asset management, Microsoft Windows operating systems, Microsoft Office applications, Microsoft Active Directory, mobile operating systems, and basic networking preferred.
Associate Degree in IT, MIS, CS, or related field strongly preferred.
MCSE, CCNA, Network+, ITIL, CompTIA or other relevant certification, as well as basic information security knowledge and experience also preferred.

Apply now online or call for an interview.

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Specific duties include lifecycle IT asset management, IT ticket queue management, and the provisioning, operation, and support of desktops, desktop applications, mobile devices, peripherals, telecom, A/V, user accounts and other IT assets. Close coordination with customers, staff, and vendors required.

experience

1-4 years

skills

Minimum 1-year experience on an IT Help Desk, Customer Service or Call Center. Experience with IT trouble ticket and IT problem resolution management required. Excellent communication and interpersonal skills are mandatory. Extensive experience and the ability to support Microsoft Excel spreadsheets, documentation, and analytical skills required.

qualifications

Knowledge and skills: Basic experience and/or knowledge of IT asset management, Microsoft Windows operating systems, Microsoft Office applications, Microsoft Active Directory, mobile operating systems, and basic networking preferred. Associate Degree in IT, MIS, CS, or related field strongly preferred. MCSE, CCNA, Network+, ITIL, CompTIA or other relevant certification, as well as basic information security knowledge and experience also preferred.

education

Associate

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