multiple remote accommodations specialists

2 weeks ago

Orlando, Florida, United States Aston Carter Full time

ONE OF THE LEADING ECOMMERCE COMPANIES (HEADQUARTERED IN SEATTLE) IS HIRING MULTIPLE ACCOMMODATIONS SPECIALISTS TO JOIN THEIR TEAM - THIS POSITION IS FULLY REMOTE AND CANDIDATES MUST HAVE 2+ YEARS OF WORKPLACE ACCOMMODATIONS EXPERIENCE

Job Description: We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to our employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.

The Accommodation Consultant (AC) will work directly with employees and sr leadership in providing ADA accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, and a customer service focus that employees expect from the company.

Responsibilities:

  • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws
  • Provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders
  • Educate and train employees and HR on aspects of accommodation, return to work process and case complexities
  • Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
  • Participate in other activities, projects and other growth initiatives within the DLS program
  • Perform other duties as assigned

Required Qualifications:

  • Bachelor's Degree or 5+ years of professional or military experience
  • 1+ years of experience managing case or providing support to employees on disability, leave of absences, human resources, healthcare, customer service or employee relations functions
  • 2+ years of workplace ACCOMMODATIONS experience is REQUIRED

Preferred Qualifications:

  • General understanding of ADA, FMLA, statutory leaves and disability policies and laws, in addition to understanding the job accommodation processes including utilization of internal resources
  • PHR and/or CPDM certification
  • Ability to work with all levels of business
  • Excellent customer service and communication skills, both verbal and in writing
  • Ability to thrive in a dynamic, growing environment with minimal direct supervision
  • Strong time management and ownership of deliverables
  • Ability to prioritize, manage and complete work/projects with tight deadlines the company is committed to a diverse and inclusive workplace
  • Computer operating and database management skills
  • Proven experience working with Windows, Word, Excel, and PowerPoint About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ) for other accommodation options.


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