Shift Leader

1 month ago


Mount Prospect, Illinois, United States Dunkin, Baskin Robbins Full time

Join Our Team as a Shift Leader at Dunkin' Donuts

If you're looking for a role where you can lead and motivate a team while ensuring top-notch service to our guests, then being a Shift Leader in a Dunkin' Donuts franchisee might be the perfect fit for you.

At our Dunkin' Donuts, we are dedicated to brightening our guests' day with delicious products, friendly smiles, and even a touch of humor.

Our entire team, from the franchisee to the crew members, works collaboratively to deliver excellence in everything we do.

If you're prepared to dive in, collaborate with a winning team, and make a difference, come join our vibrant and award-winning franchise team

Responsibilities Include:
  • Guide employees throughout their shifts, assigning tasks, offering feedback, and acknowledging successes professionally.
  • Ensure team members are positioned effectively to meet guest needs and service standards.
  • Assist in training crew members as instructed by the General Manager or Assistant Manager.
  • Set goals, monitor performance, and uphold accountability during shifts.
  • Prioritize guest satisfaction and lead by example in delivering exceptional service.
  • Foster a sense of urgency among team members to address guests' needs promptly.
  • Emphasize the use of systems and procedures while correcting any deficiencies as needed.
  • Supervise team performance to maintain quality, service, and cleanliness standards.
  • Implement restaurant standards and marketing strategies effectively.
  • Adhere to processes to manage labor, food costs, and cash flow during shifts.
  • Ensure compliance with cleanliness, food safety, and restaurant security protocols.
  • Address equipment issues, provide feedback to crew members, and explore growth opportunities with the General Manager.
  • Adhere to all restaurant policies and guidelines.
Qualifications:
  • Fluency in spoken and written English.
  • Proficiency in math and writing.
  • Previous experience in restaurants, retail, or supervision is preferred.
  • Customer-focused mindset with a knack for anticipating and exceeding guest needs.
  • Results-driven approach with a track record of meeting targets.
  • Strong problem-solving and decision-making abilities.
  • Skilled in building and leading effective teams to achieve common goals.
Benefits Include:
  • Competitive Weekly Pay.
  • Paid Time Off.
  • Medical and Dental Insurance with Company contribution (full-time employees).

Take the next step in your career by joining a Dunkin' Donuts franchisee team and become part of a company that values teamwork, excellence, and employee development. Your contributions will make a real impact in creating memorable experiences for our guests.



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