Guest Service Representative

4 weeks ago


Skiatook, Oklahoma, United States Osage Casino Skiatook Full time
Overview

This position is in charge of ensuring that casino guests have the best possible experience.

MINIMUM QUALIFICATIONS:

  • Must be at least 18 years old.
  • Six months of prior work experience required.
  • Experience in Gaming, Hospitality, or Customer service is preferred.
  • Must pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
  • Must hold a valid Driver's License.
  • Documentation proving eligibility to work in the United States is required.
  • Preference will be given to Osage, Native American, and Veteran applicants at Osage Casinos.
  • Applicants must be able to fulfill all essential job duties with or without accommodations.
Responsibilities

COMMUNICATION:

  • Stays informed about company updates by checking bulletin boards, digital signage, and newsletters.
  • Communicates effectively with supervisors and conveys suggestions for improvements.
  • Reports any unsafe behavior from guests promptly.

DEPARTMENT OPERATIONS:

  • Monitors e-gaming machines and assists with manual jackpots as needed.
  • Maintains gaming equipment according to procedures.
  • Ensures the casino floor is clean and orderly.
  • Prepares operational reports as necessary.
  • Completes assigned tasks and other duties as assigned.

GUEST SERVICE:

  • Delivers outstanding service to guests, showing courtesy and respect at all times.
  • Collaborates effectively with colleagues and maintains a positive attitude.

REGULATORY COMPLIANCE:

  • Builds good relationships with Company staff and regulatory bodies to ensure compliance.
  • Performs all duties in line with company values, Osage Nation objectives, and applicable laws and regulations.
Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Proficient in English language and able to read and understand reports and documents.
  • Capable of basic mathematical computations.
  • Maintains confidentiality of information.
  • Works well in a team and follows instructions.
  • Communicates effectively in oral and written form.
  • Uses basic MS Office tools.
  • Exercises good judgment and seeks guidance when needed.
  • Aware of legal implications and safety measures.
  • Responds to inquiries and issues professionally.
  • Can travel as required.
  • Maintains physical fitness for job requirements.
  • Stays updated with industry trends and networks professionally.

PHYSICAL DEMANDS:

  • Requires standing, walking, sitting, and manual dexterity.
  • Capable of various physical movements while on duty.
  • Must have good auditory and verbal communication skills.
  • Ability to lift and carry certain weights.
  • Specific visual abilities are necessary for the role.

WORK ENVIRONMENT:

  • Work takes place in a Casino environment with exposure to second-hand smoke.
  • Evening and weekend shifts may be expected.
  • Potential for extended and irregular work hours.
  • Moderate to high noise levels in the work environment.
  • May be exposed to various risks related to work duties.

Source: Hospitality Online



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