Student Support Counselor
2 months ago
Job Description:
Position Summary:
Reporting to the Associate Director of Student Advising, Student Support Counselors (SSC) are the single-point of access for students and provides student-centered support services. SSCs administer a high-level of student service to ensure retention, student satisfaction, and success of students. SSCs are responsible for adhering to all internal, federal, Department of Education, and affiliate policies and procedures. Student contact is extensive and substantive as is maintaining accurate records in order to support students through their programs. Staff members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services. We are looking to fill this position for the Anaheim campus. The position is a hybrid with work both on campus and remote.
About the Department:
The Student Support Services department operates in four distinct areas: Advising, Operations, Student Experience, and Student Wellness. Each area is managed by a director and houses numerous student support divisions that service all students at TCSPP. We aim to create a thorough support network for students and to enhance their classroom education through cocurricular experiences. All staff in the department administer a high-level of customer service to ensure student persistence and success. Student Support Services team members work collaboratively with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services, which will include occasional evenings and weekends.
Principle Duties:
Essential Knowledge, Skills, and Abilities: Excellent PC skills (Word, Excel, Power Point) and other clerical skills (phone skills, typing, filing)Skills to establish and maintain effective relationshipsExcellent verbal and written communication skillsOrganizational and time management skillsAbility to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position, title, or locationExcellent team work Position Qualifications: Bachelor's degree requiredExperience within student facing positions and/or higher education preferredAbility to work weekends and evenings Compensation & BenefitsThis opportunity is budgeted at $ $25.36 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
The Chicago School is an Equal Opportunity Employer.
Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.
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