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Pharmacy Technician
4 weeks ago
Adecco Medical is seeking a dedicated and passionate Remote Pharmacy Technician to join our client's team. Candidate living in Pacific Time zone will only be considered.
Pay: $19.00-$25.00
Education and Experience:
- High school diploma or equivalent education (GED) required
- Registered Pharmacy Technician with a state board of pharmacy
- A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
- eClinicalWorks or similar EMR experience
- Experience working with geriatric patients or a medication adherence program is a plus
- Bilingual in English/Spanish highly desired
Required Skills/Abilities:
- Must be able to travel to a 3-day New Colleague Orientation during their first 90 days but no additional travel is needed.
- Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
- Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members
- High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
- Self-starter with the ability to think creatively and work effectively
- Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
- Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Duties/Responsibilities:
- Conduct telephonic outreaches and answer incoming calls regarding member's medication use, including but not limited to medication adherence, refill request, and medication clarification
- Obtain member's permission and place refill requests with pharmacies via phone or web systems
- Access medication adherence gap portals or lists and review member's medical chart notes to determine appropriate action
- Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
- Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
- Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
- Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
- Assist with other pharmacy departmental initiatives as they become available
- Additional duties, as assigned
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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