Box Office/Concierge,

2 weeks ago

Irving, Texas, United States By Movie Lovers For Movie Lovers Full time

POSITION SUMMARY
The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition.

The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot.

What We Offer
A fun workplace where you can be yourself and do awesome work
Free movies & food
Paid time off
Competitive pay, minimum starting of $15 per hour
Flexible scheduling
Medical insurance is offered to full time employees

OUR MISSION
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

OUR CORE VALUES
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.

FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other's passions, and help each other grow. We welcome healthy debate but don't tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.

BOLDLY GO
Like the crew of the Starship EnterpriseTM, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.

GIVE A SHT
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Job Requirements

Core Role Responsibilities

Uphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational Guidelines

Maintains a cheerful, courteous disposition with neat, clean and professional attire

Greets guests upon entering and departing the venue

Answers phone and responds to questions and/or directs calls to the appropriate place

Keeps Managers fully informed of all problems or unusual matters of significance - takes prompt corrective action where necessary or suggests alternative courses of action that may be taken

Keeps lobby clean and free of clutter Keeps up-to-speed on current and upcoming movies and all special events at the venue

Maintains the cleanliness and organization of the concierge desk Maintains stocking levels of necessary supplies

Processes admission tickets to guests Maintains a balanced cash drawer - handles all in-venue ticket transactions

Provides assistance to guests' special needs, such as helping those with disabilities

Directs guest traffic within the venue Champions and adheres to all company safety and sanitation policies and procedures

Team player, assisting other teammates as needed or when business needs dictate

Qualifications

Holds a passion for the cinematic experience

Ability to operate POS

Ability to stand/walk at least 8-10 hours at a time

Ability to reach, bend, stoop, and clean frequently

Ability to read and write English

Ability to verbalize and clearly respond to guests

Preferred qualifications:
  • 14 years or older

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