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Guest Services Event Staff

3 months ago

Watkins Glen, New York, United States teamworkonline Full time
WATKINS GLEN

Located within five hours (300 miles) of 25 percent of the U.S. population, Watkins Glen International is the premier road racing facility in North America, three-times voted "Best NASCAR Track" by readers of USA Today. The Glen hosts a diverse portfolio of premier sports car, open wheel and stock car races throughout the year.

The compensation range for this position is: $15.00 per hour

Responsibilities & Duties:

• Proactively handle and assist guest communication issues and concerns by becoming immersed in ticketing, camping, public safety, and company policies.

• Maintain a working relationship with all departments to achieve the track and company goals including participation in business development and ticketing meetings.

• Coordinate the hiring of event time staff for tram drivers, tram ambassadors, ushers and guest services.

• Assist with development of collateral materials for employees and guests.

• Assist with all campground operations and guideline development.

• Coordinate ABI Workforce Management System.

• Prepare for upcoming event operational needs including daily assignments necessary to execute event weekends.

• Coordinate Drive the Glen Groups and Car Groups for Opening Weekend.

• Coordinate volunteer groups and Fan Ambassadors for major event weekends.

• Support the team lead with any special projects or other duties as assigned (i.e., Radio and cellphone badge tags, staff contact documents, Event Weekend Daily sheets).

• Ability to travel when needed to other NASCAR facilities for track needs and meetings.

Qualifications and Requirements:

• Demonstrate knowledge of principles and techniques for planning, implementing, and supervising event staff.

• Handle conflicts, make decisions, and exercise proper action during high-tension and stressful situations based on data collected.

• Organize and prioritize work to meet deadlines.

• Detail-oriented with strong organizational skills

• Maintain an effective working relationship with guests, employees, rental clients, NASCAR executives, and others encountered in the course of employment.

• Must be effective in both written and verbal communication.

• Must be able to multi-task.

• The ability to adapt and learn new programs.

• Ability to operate automobiles and golf carts.

• Work extended and/or irregular hours including nights, weekends & holidays. Approximately 2 months from an event working hours could increase to up to ten hours a day and up to seven days a week until the event has ended. There will be additional work on weekends throughout the year for non-race events averaging eight to twelve hours a day.

Apply Now

Learn more about this role and our team by applying at for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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