Night Auditor

2 weeks ago

Philipsburg, Pennsylvania, United States The Ranch at Rock Creek Full time

Primary Purpose of Position:

  • Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at all times.
  • Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.
  • Address guest concerns, requests and special requirements by facilitating interdepartmental communication to assure guest requests are handled in a timely manner.
  • Relay accurate information to guests regarding local attractions/activities as well as on-site Ranch activities, spa treatments and food and beverage events.
  • Help manage the arrival process by preparing and printing registration cards, welcome material, and any relevant material for the guests
  • Perform check-in, and initiating The Ranch property tour in the Granite Lodge
  • Learn our Property Management System in order to maintain reservations inhouse, review arrivals before check-in and troubleshoot incorrect folio postings
  • Manage the departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guest questions
  • Promote teamwork and quality service through daily communication and coordination with other team members.
  • Will work two audit shifts (11PM-7:30AM) and two PM shifts (3:00PM-11:30PM) per week.
  • Responsible for running Night Audit reports and sending out reports to the necessary parties.

Essential Duties and Responsibilities:

  • Previous experience working as a front desk agent or in a similar role at a luxury property is preferred
  • High school diploma or equivalent vocational training certificate
  • College or University qualifications beneficial
  • Two years of customer service experience required
  • Ability to clearly communicate with guests, management and co-workers to their ?
  • Ability to provide legible written communication
  • Proficient in Microsoft Word, Excel and Power-Point (required)
  • Valid driver's license

  • Night Auditor

    3 weeks ago

    Philipsburg, United States The Ranch at Rock Creek Full time

    Primary Purpose of Position:Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at  all times.Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.Address...