See more Collapse

Solution Analyst

1 month ago

Orlando, Florida, United States Oracle Full time

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $15.00 to $28.65 per hour; from $31,200 to $59,600 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

As a Solution Analyst, you will be responsible for supporting Oracle Health's internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment. You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and advancing issues by using applicable monitoring and solve tools, and performing routine, preapproved changes to client domains. You will also be responsible for solve investigations, reviewing front-end applications by gathering information, using solve tools, shadowing end users, and testing workflows internally and externally, performing solve investigations via backend methods by collecting log files, querying tables, updating database fields, and updating/cycling servers.

Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Oracle Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so good communication and customer service skills are needed. You will also be responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Oracle Cerner 's support methodology and will begin project work immediately. You'll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Oracle Cerner .

Basic Qualifications:

At least 4 years total combined related work experience and completed higher education

Receipt of the appropriate government security clearance card applicable for your position

Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications:

At least 1 year of call center or phone support work experience

Located near an Oracle Health office: Kansas City, MO, Malvern, PA, Burlington, MA, Columbia, MD or Orlando, FL

Expectations:

Ability to work one of the following shifts available for the position (all in CT):

Traditional Monday through Friday shifts from 5:00 AM - 2:00 PM, 6:00 AM - 3:00 PM, 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, or 9:00 AM - 6:00 PM

Swing shifts Monday through Friday from 10:00 AM - 7:00 PM, 11:00 AM - 8:00 PM, or 12:00 PM - 9:00 PM

4X10 shifts Monday through Thursday, Wednesday through Saturday, or Sunday through Wednesday from 8:00 AM to 7:00 PM or 9:00 AM to 8:00 PM

554 shifts from 6:00 AM - 6:00 PM, 7:00 AM - 7:00 PM, 8:00 AM - 8:00 PM or 554 night shifts from 6:00 PM - 6:00 AM, 7:00 PM - 7:00 AM, 8:00 PM - 8:00 AM

Home internet speed and reliability connection must meet the following expectations: Download >= 20 Mbps and Upload >= 5 Mbps at and Total packet Loss OR the ability to work in the Oracle Cerner office

If located in the following metropolitan areas, you may be required to work in office during normal business operations:

Kansas City, MO

Malvern, PA

Burlington, MA

Columbia, MD

Orlando, FL

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

We have other current jobs related to this field that you can find below

  • Solution Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Solution Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide support including problem resolution within published goals using the knowledge base, product documentation, and using troubleshooting tools, etc. to resolve issues.In this role, you will provide...

  • Solutions Account Lead

    1 month ago

    Orlando, Florida, United States McGaw Full time

    This is a fully remote position.Your Mission:The Account Lead, Solutions is an external role, responsible for leading client relationships to ensure successful strategy, design, and implementation of complex marketing solutions, including Customer Data Platforms and data/analytics.The Account Lead is primarily responsible for maintaining excellent client...

  • Senior Solution Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Manager, Business Analysts

    3 weeks ago

    Orlando, Florida, United States AssistRx Full time

    SUMMARY: The Manager, Business Analysts is responsible for leading/managing a team of Business Analysts and/or Senior Business Analysts, to enable the delivery of technology solutions that deliver the intended business value. Our Business Analyst team works on a variety of projects, both internal, product improvement and client implementations. Our Business...

  • Senior Solution Analyst

    6 days ago

    Orlando, Florida, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are...

  • Lead Business Analyst

    3 weeks ago

    Orlando, Florida, United States INSPYR Solutions Full time

    Title: Lead Business Analyst Location: Orlando, FL (Hybrid Onsite- 1 day/week onsite) Duration: 24 month initial contract Compensation: $70-$74/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The Lead Business Analyst works to identify, plan, and coordinate a set of business analysis activities to support...

  • Senior Yield Analyst

    3 weeks ago

    Orlando, Florida, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Freight Supply Chain Analyst

    3 weeks ago

    Orlando, Florida, United States Innova Solutions Full time

    Innova is immediately hiring for Freight Supply Chain Analyst Position Type: Full time contractSHIFT:8 AM to 5 PM (M-F) As a Freight Supply Chain Analyst you will: Optimize execution through data analysis and collaboration between stakeholders and logistics teams as a key focal for network of supply chain teams. Create and manage large databases for using...

  • Transportation Procurement Analyst

    3 weeks ago

    Orlando, Florida, United States OneRail Full time

    OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek...

  • Program Analyst II

    1 month ago

    Orlando, Florida, United States Alaka'ina Foundation Family of Companies Full time

    Program Analyst II Location FL - Orlando Job Code 11968 # of openings 1 Apply Now ) The Alaka'ina Foundation Family of Companies (FOCs) is looking for a qualified Program Analyst (RTAM/Targets) to support our government customer location in Orlando, Florida. DESCRIPTION OF RESPONSIBILITIES: Deep understanding of government DOD acquisition process, funding...

  • Business Analyst

    3 weeks ago

    Orlando, Florida, United States Software Guidance and Assistance, Inc. Full time

    Company: Software Guidance & Assistance, Inc. (SGA)Position: Business AnalystLocation: Orlando, FLResponsibilities:Business AnalysisCreating User storiesDeveloping technical specsSupporting a new service lineWorking closely with the product teamRequired Skills:Strong written and verbal communication skillsAbility to work within a dynamic environment...

  • Sr. Healthcare Business Analyst

    3 weeks ago

    Orlando, Florida, United States Consultis Full time

    Title: Senior Business Analyst (Healthcare Technology) Overview: Consultis Inc. An award winning staffing and recruiting company is seeking is seeking a highly skilled Senior Business Analyst to join our client in the value-based healthcare technology space. The successful candidate will play a pivotal role in gathering and documenting requirements,...

  • Financial Analyst Ii

    3 weeks ago

    Orlando, Florida, United States Darden RSC Full time

    JOB OVERVIEW:The Financial Analyst II, Operations Analysis is responsible for forecasting, analyzing, and financial modeling in support of the brand business objectives. In this role, the analyst is also responsible for developing proactive solutions and communicating potential impact on the overall business. Additionally, the analyst will work closely with...

  • Security Compliance Analyst

    3 weeks ago

    Orlando, Florida, United States TrovaSearch Full time

    IT Security Compliance AnalystAbout the Job:The IT Security Compliance Analyst plays a crucial role in ensuring that the company meets IT security compliance requirements and manages risk effectively. They are responsible for overseeing security processes, controls, and lifecycles to ensure alignment with security policies and regulations.This position...

  • Sr. Financial Analyst

    1 month ago

    Orlando, Florida, United States Darden Restaurants, Inc. Full time

    Sr. Financial Analyst Sr. Financial Analyst 1000 Darden Center Dr, Orlando FL 32837 Job Description COMPANY OVERVIEW:The Darden family of restaurants features some of the most recognizable and successful brands in full-service dining: Olive Garden, LongHorn Steakhouse, Cheddar's Scratch Kitchen, Yard House, The Capital Grille, Seasons 52, Bahama Breeze,...

  • Senior Financial Analyst

    1 month ago

    Orlando, Florida, United States Darden Restaurants, Inc. Full time

    Senior Financial Analyst - Cost of Goods 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW: The Senior Financial Analyst – Cost of Goods will support all brands within the Specialty Restaurant Group. The Senior Financial Analyst's purpose is to perform routine to highly complex financial analysis to support business initiatives according...

  • Financial Analyst II

    1 month ago

    Orlando, Florida, United States Darden Restaurants, Inc. Full time

    Financial Analyst II - Olive Garden Finance 1000 Darden Center Dr, Orlando FL 32837 Job Description COMPANY OVERVIEW:The Darden family of restaurants features some of the most recognizable and successful brands in full-service dining: Olive Garden, LongHorn Steakhouse, Ruth's Chris Steak House, Cheddar's Scratch Kitchen, Yard House, The Capital Grille,...

  • Transportation Optimization Analyst

    3 weeks ago

    Orlando, Florida, United States OneRail Full time

    OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek...

  • Business Development Analyst

    8 hours ago

    Orlando, Florida, United States Alaka'ina Foundation Family of Companies Full time

    Business Development Analyst Location FL - Orlando Job Code 12103 # of openings 1 Apply Now ) The Alaka`ina Foundation Family of Companies is looking for a Business Development Analyst to support business development and capture services in Orlando, Florida. DESCRIPTION OF RESPONSIBILITIES: With a primary focus on growing and increasing company revenue,...