Billing Team Lead

3 days ago

White River Junction, Vermont, United States WM Full time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary

With limited supervision, this role oversees a team of 8-12 Billing or Sr. Billing Reps performing a variety of routine billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Responsible for the overseeing of 8-10 billers, billing 50 to 80 national account totaling an annual revenue of $60M -$100M.
  • Demonstrates an independent, leadership role with Program Managers and Strategic Account Managers to identify root cause and corrective actions needed to eliminate consistent billing errors.
  • Collaborates with Program Managers, Strategic Account Manager and/or Billing Management in gathering and reviewing custom billing requirements. Ensures all department and company policies and procedures are adhered to while completing the request.
  • Manages and maintain performance metrics related to billing completely, accurately and timely.
  • Monitors supplier portfolio, ensure vendors are paid in a timely manner for services rendered.
  • Researches and resolves routine billing questions and discrepancies as SME in escalations.
  • Audits adherence and compliance with Sarbanes Oxley (SOX) requirements.
  • Effectively provides excellent customer service to external and internal customers.
  • Completes special projects as assigned or needed.

III. Supervisory Responsibilities

This job has no direct supervisory duties

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: Associate's Degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
  • Experience: No prior work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • Clear and effective written and verbal communication and strong interpersonal skills
  • Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
  • Ability to prioritize based on department and company standards
  • Ability to work independently as well as collaboratively
  • Detail orientated and excellent problem solving skills
  • Proficient in Microsoft Excel; intermediate level (pivot tables and v-lookups are standard practice)
  • Excellent customer service skills are required
  • Basic accounting knowledge and billing concepts, an aptitude for math and ability to work accurately with numbers are essential.
  • Internal candidate must be performing in an above average capacity in their current position, be an employee in good standing and have at least 12 months service in their current position.
  • Knowledge of Waste Management services, policies and system interfaces a plus.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is hybrid setting in Windsor, CT office.

The expected salary range for this position is $23.50-$27.00 Hourly. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran


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