Technician I

1 month ago

Pleasanton, California, United States Abbott Laboratories Full time

Leading an active lifestyle is important to the many people we serve. In Abbott's Heart Failure division, we're advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure, allowing people to restore their health and get on with their lives.

WHAT YOU'LL DO

THIS IS NOT A REMOTE POSITION. We are seeking an experienced, high caliber Sr. Remote Care Technician. Working under close and direct supervision on defined work assignments and/or usually following established procedures, to answer technical and informational questions. Works in a call center work environment, exercising basic customer service skills in responding to remote patient monitoring inquiries from physicians, health care professionals, field staff, and patients. Responds accurately, promptly, and effectively to such inquiries and provides the basic clinical and technical interface between patients, the remote care medical community, and various internal departments.


Impact this role will have on Abbott:

• Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers.

• Triages calls and may forward them to other personnel for further assistance when appropriate.

• Problems involve website navigation and troubleshooting, patient monitor set-up, and product information for remote care products; usually refers more complex problems to supervisor or more senior level personnel. Remains abreast of remote care advancements within Abbott and industry. On a 24-hour, "on call basis" (rotating between other department employees) follows outlined protocols to guide patients over the telephone to manually transmit transtelephonic data from a patient's CardioMEMS HF System patient device. This includes assisting with failed automatic transmission as well as facilitating manual transmissions required due to equipment connection issues.

• Directs patients on the proper installation and set-up of transmitter equipment and assists in troubleshooting transmitter connectivity issues.

• Documents patient system complaints by preparing Field Contact Reports (FCR's) and forwarding them to Product Reporting. Documents and forwards transmitter/receiver technical issues, anomalies, and engineering improvements by completing Software Work Requests (SWR's).

• Guides customers in navigating the website. Responds to physician and clinician password reset requests to the website.

• Assists customers by providing alternative data transmission options when the server or Information Technology (IT) connections are temporarily down.

• Following a set of standard routines, refers implantable device issues to the Technical Service department.

• Resolves and/or facilitates the resolution of problems including identifying their causes to prevent re occurrence.

• Complete required trainings and certifications as needed

EDUCATION AND EXPERIENCE YOU'LL BRING



• AA degree or above

• 5 years of equivalent experience

• Ability to work in a highly matrixed and geographically diverse business environment.

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

• Ability to leverage and/or engage others to accomplish projects.

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

• Multitasks, prioritizes and meets deadlines in timely manner.

• Strong organizational and follow-up skills, as well as attention to detail.

• Ability to travel approximately 10%, including internationally.

• Ability to maintain regular and predictable attendance.

Preferred

• Prefer experience in a customer service, product support, IT, telecommunications or related role with medical device technical support experience preferred.

• Experience working in a broader enterprise/cross-division business unit model preferred.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • A fast-paced work environment where your safety is our priority
  • Production areas that are clean, well-lit and temperature-controlled
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $21.70 – $43.40 per hour. In specific locations, the pay range may vary from the range posted.

  • Electrician I-II

    1 week ago

    Pleasanton, California, United States California State Gov Full time

    California State Gov JobID: [Maintenance Technician / Electrical Technician] As an Electrician at the State of California, you'll: Install, maintain and repair alarm equipment, motors, and switchboard wires; Maintain, test, and repair relays; Install and maintain electrical substation equipment, primary and secondary metering equipment, well starters and...

  • Fire Alarm Systems Technician

    1 week ago

    Pleasanton, California, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELL SciensBuilding Solutionsis seeking anexperiencedFire Alarm SystemsTechnicianwithprogramming, commissioning, and troubleshooting capabilitiesand experience. This position will work closely with our sales team,field project teams,and clients to ensure a sound design,and seamless installation and commissioning of our...

  • Cardiac Monitoring Technician

    2 days ago

    Pleasanton, California, United States Philips Full time

    Job TitleCardiac Monitoring TechnicianJob DescriptionClinical Wireless Monitoring Technician I (Pleasanton, CA)Empower your passion for making a positive impact on lives in this opportunity where you will obtain the knowledge and skills to analyze and process ECG transmissions/events for patients who are utilizing the ECG Solutions wireless product.Your...

  • Cardiac Wireless Monitoring Technician

    4 weeks ago

    Pleasanton, California, United States Philips Full time

    Job TitleCardiac Wireless Monitoring TechnicianJob DescriptionClinical Wireless Monitoring Technician I (Pleasanton, CA)Allow your passion for improving lives to shine in this role where you will obtain the knowledge and skills to analyze and process ECG transmissions/events for patients who are wearing the ECG Solutions wireless product.Your role: Review...

  • Service & Delivery Technician I

    2 months ago

    PLEASANTON, United States Albertsons Companies, Inc. Full time

    As a Service & Delivery Technician I, you will be supporting our stores throughout Northern California, with an emphasis on San Joaquin & Sacramento County. There will be times when you will need to support stores further, which at times will require Delivery Technician, Technician, Delivery, Technical, Technology, Service, Grocery

  • Service & Delivery Technician I

    1 month ago

    PLEASANTON, United States Albertsons Co. Full time

    As a Service & Delivery Technician I, you will be supporting our stores throughout Northern California, with an emphasis on Marin, Solano, Sonoma & Sacramento County. There will be times when you will need to support stores further, which at times wi Delivery Technician, Technician, Delivery, Technical, Technology, Service, Grocery

  • Remote Care Technician

    4 weeks ago

    Pleasanton, United States SMS Staffing Inc. Full time

    Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Remote Care Technician! Job Title: Technician I, Remote CareJob Location: Pleasanton, CA, U.S.A. 94588Job Type: Contract (possible extension or convert to hire)Pay: Starts at $28.00 an hourShift Structure: ONSITE* , 8:00 AM - 5:00 PM, Monday to Friday, 40 hours per week *100%...

  • Remote Care Technician

    2 months ago

    Pleasanton, United States SMS Staffing Inc. Full time

    Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Remote Care Technician! Job Title: Technician I, Remote CareJob Location: Pleasanton, CA, U.S.A. 94588Job Type: Contract (possible extension or convert to hire)Pay: Starts at $28.00 an hourShift Structure: ONSITE* , 8:00 AM - 5:00 PM, Monday to Friday, 40 hours per week *100%...

  • System Engineer I

    2 weeks ago

    Pleasanton, United States TalentBurst Full time

    System Engineer I Pleasanton, CA 06 Months Category - Engineering Looking for local candidates to be onsite daily in Pleasanton. Travel to Santa Clara 5% on an as needed basis Description: After introduction to work processes, begins to organize, conduct and monitor laboratory experiments utilizing established and published procedures, and technical and...

  • Physical Science Technician I Pleasanton

    1 month ago

    Pleasanton, United States Pathway Partners Full time

    Job DescriptionJob DescriptionSalary: $61K-$65KPathway Partners LLCPhysical Science Technician Level IIIPosition Type: Full TimeLocation: Pleasanton, CAPathway Partners LLC is a consulting committed to partnering with our customers in all aspects of service, governed by integrity utilizing the principles of passion, program management, governance, process,...

  • Physical Science Technician I Pleasanton

    4 weeks ago

    Pleasanton, United States Pathway Partners Full time

    Job DescriptionJob DescriptionSalary: $61K-$65KPathway Partners LLCPhysical Science Technician Level IIIPosition Type: Full TimeLocation: Pleasanton, CAPathway Partners LLC is a consulting committed to partnering with our customers in all aspects of service, governed by integrity utilizing the principles of passion, program management, governance, process,...

  • Technician I

    2 weeks ago

    Pleasanton, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Leading...

  • Field Service Technician I

    1 week ago

    Pleasanton, Texas, United States Caterpillar Full time

    Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Technician I

    1 month ago

    Pleasanton, United States Abbott Laboratories Full time

    Leading an active lifestyle is important to the many people we serve. In Abbott’s Heart Failure division, we’re advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure, allowing people to restore their health and get on with their lives. WHAT YOU’LL DO THIS IS...

  • Associate Fire Alarm Systems Technician

    2 months ago

    Pleasanton, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking an Associate Fire Alarm Systems Technician with some programming, commissioning, and troubleshooting capabilities and experience. This position will work closely with our experienced programmers, field project teams, and clients to ensure a sound design, and seamless installation and...

  • Associate Fire Alarm Systems Technician

    4 weeks ago

    Pleasanton, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking an Associate Fire Alarm Systems Technician with some programming, commissioning, and troubleshooting capabilities and experience. This position will work closely with our experienced programmers, field project teams, and clients to ensure a sound design, and seamless installation and...

  • Wellhead BOP- Technician

    3 weeks ago

    Pleasanton, United States Covenant Testing Technologies Full time

    Job DescriptionJob DescriptionSalary: JOB TITLE: Shop Technician II (Wellhead BOP).REPORTS TO: Works under the guidance and direction of a more senior shop tech or shop foreman.SUMMARY: Works in an enclosed shop facility as well as open yard space servicing and maintaining pressure related equipment and the maintenance equipment associated with same. Mentors...

  • Bait Scanner Technician

    3 weeks ago

    Pleasanton, United States Terminix Full time

    **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** - For more information about our benefits, see below!_ We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands...

  • ERS Traveling NETA Testing Supervising Engineer

    4 weeks ago

    Pleasanton, United States Vertiv Full time

    POSITION SUMMARY Provide general supervision for Field Engineers and Technicians. Schedule workflow and serve as customer contact and liaison. Keep track of job progress and financial details. RESPONSIBILITIES  Provide general supervision for Field Engineers and Technicians. Develop daily schedule for Field Engineers and...

  • ERS Traveling NETA Testing Supervising Engineer

    3 weeks ago

    Pleasanton, United States Vertiv Full time

    POSITION SUMMARY Provide general supervision for Field Engineers and Technicians. Schedule workflow and serve as customer contact and liaison. Keep track of job progress and financial details. RESPONSIBILITIES  Provide general supervision for Field Engineers and Technicians. Develop daily schedule for Field Engineers and Technicians. Make...

  • System Engineer I

    1 week ago

    Pleasanton, United States Planet Pharma Full time

    -After introduction to work processes, begins to organize, conduct and monitor laboratory experiments utilizing established and published procedures, and technical and theoretical understanding. Assumes responsibility for the accuracy, quality, and timeliness of experimental results. Summarizes experimental results, and reviews conclusions with...

  • System Engineer I

    2 weeks ago

    Pleasanton, United States TalentBurst Full time

    System Engineer IPleasanton, CA06 Months Category - EngineeringLooking for local candidates to be onsite daily in Pleasanton.Travel to Santa Clara 5% on an as needed basis Description :After introduction to work processes, begins to organize, conduct and monitor laboratory experiments utilizing established and published procedures, and technical and...

  • System Engineer I

    6 days ago

    Pleasanton, United States Planet Pharma Full time

    -After introduction to work processes, begins to organize, conduct and monitor laboratory experiments utilizing established and published procedures, and technical and theoretical understanding. Assumes responsibility for the accuracy, quality, and timeliness of experimental results. Summarizes experimental results, and reviews conclusions with...

  • System Engineer I

    2 weeks ago

    Pleasanton, United States Apollo Professional Solutions Full time

    Job Description Systems Engineer Location: Pleasanton, CA Hourly rate: $33.00 - $44.00 Contractor benefits: Medical, Vision, Dental, 401k After introduction to work processes, begins to organize, conduct and monitor laboratory experiments utilizing established and published procedures, and technical and theoretical understanding. Assumes responsibility for...