Customer Support Representative

4 weeks ago

Longmont, Colorado, United States Circle Graphics Full time

Description

Position at Circle Graphics

Circle Graphics is the world's foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft wide. Our prepress department processes more than 40,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.

Job Description Overview:

The Account Manager has the primary responsibility of providing excellent customer service while handling all orders and any questions, issues or concerns our customers may have. This person will also interact professionally and positively with coworkers in all departments.

Essential Duties and Responsibilities:

ADMINISTRATION - 80% of position responsibility

  • Enter, update, and traffic customer orders utilizing a proprietary order management system as directed
  • Contact clients and vendors via phone or email to obtain pertinent information to confirm accurate production
  • Verify client orders and internal documents for accuracy
  • Access and interact with websites and programs as dictated by the client
  • Participate in trafficking client artwork, including retrieving, cataloguing and preparing files for download
  • Assist with producing color-accurate printed materials including, processing, cutting, boxing, labeling and shipping
  • Prepare internal documents, such as invoice correction forms, to be shared with other departments
  • Facilitate reports as requested and expedite end of day records
  • Accept and transfer incoming phone calls if required
  • Work in areas defined to grow customer service skills
  • Provide coverage and support for other team members

CUSTOMER SERVICE - 20% of position responsibility

  • Work directly with AM II and III roles to interact with customers as needed
  • Possess the ability to interact with clients and outside vendors via phone, email or in person in an effort to facilitate order production. This may include interactions such as client visits.
  • Other duties and special projects as assigned
  • Work directly with Team Manager - National Accounts/National Account Management Team on projects as needed/assigned

EDUCATION AND FORMAL TRAINING:

  • GED / High School Diploma
  • General administrative experience, comprehensive understanding of Microsoft Office Suite, basic math and conceptual skills is a plus

KNOWLEDGE, SKILLS AND ABILITY:

  • Must have be proficient in Microsoft Office Suite, specifically in Outlook and Excel.
  • Must be able to apply formulas, re-format and breakout data in Microsoft Excel
  • Must have the ability to communicate effectively with internal and external parties in both written and verbal formats
  • Must have the ability to apply successful time management techniques and multi-task while also reassessing priorities on a continual basis
  • Must have the aptitude to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, proportions and percentages
  • Must be able to learn proprietary software
  • Must be able to promptly ask questions if information or instructions provided are not clear at the time they are relayed
  • Must be able to understand and accurately interpret information and instructions received in a variety of methods
  • Must be able to accept feedback and use the information to further enhance skill set

INTELLECTUAL DEMANDS:

  • Excellent attention to detail, communication follow through, and a sense of urgency for deadlines
  • Willingness to learn new processes and attend trainings to maximize efficiently
  • Should be able to accept feedback and use the information to further enhance skill set
  • Proactively communicate to team members to facilitate problem solving
  • Be able to understand and accurately interpret information and instructions received in a variety of methods
  • Able to promptly ask questions if information or instructions provided are not clear at the time they are relayed
  • Ability to learn proprietary software
  • An active listener who is able to interact with a variety of personalities
  • Patient and helpful attitude with the capacity to interact successfully in a team environment

Compensation - Hourly $ $ Benefits offered: Medical, Dental, Vision, Life Insurance, Disability Coverage, a variety of optional benefits, Cafeteria 125 flex spending accounts, and a 401(k) retirement plan PTO/Sick, Bonus opportunity, This package would be explained in detail when you attend the Company's New Hire Orientation.

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