Fisher House Assistant Manager

2 weeks ago

San Diego, California, United States Commander, Navy Installations Full time

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.

Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Provides administrative and/or technical supervision (including hiring, discipline, evaluation, and training) to direct staff.
Provides direct, onsite management and administration of the Fisher House facilities.

Assists and participates in the development, establishment and implementation of operational policies (e.g., eligibility, referrals, admissions, length of stay, expenditures, scheduling of guestrooms, check-ins, checkouts, and orientation of guests upon arrival) for the Fisher House.

Interacts daily with guests; assists guests regarding Installation and Medical Center services, which may include grief and crisis management resources.

Provides conflict resolution between houseguests and or staff.
Assists the Fisher House Manager with general contracting, accounts payable and timekeeping of staff.
Assists and participates in the development, execution, review and analysis of Fisher House budget.

Reviews monthly and quarterly status to adhere to budget controls and makes any necessary spending adjustments in order to accomplish the assigned mission.

Recommends procurement actions in accordance with Navy regulations.
Ensures funds, equipment and property are protected and accounted for.
Ensures compliance with Navy regulations for donations of both cash and in-kind gifts.
Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups. (Exercises caution ensuring standards of conduct regulations relating to solicitation of donations are not violated.)

Conducts guest satisfaction surveys, special studies or reviews and works with Medical Center Patient Relations Department to improve service.

Attends various base and foundation meetings in the absence of the Fisher House Manager
Assists with and/or conducts briefings regarding the status of current/proposed programs. (Occasionally called upon on short notice to provide informational briefs and tours on site.)

Assists in the development, production and maintenance of correspondence relating to the Fisher House, including but not limited to informational bulletins, brochures, local manuals and publications for Fisher House operations, articles for the Fisher House quarterly magazine, and weekly and monthly updates to the Fisher House Manager.

Implements new procedures, regulations and guidelines concerning operations.

Assists with ensuring the facility is in compliance with all Navy Occupational Safety and Health (NAVOSH) program fundamentals, health, sanitation and safety rules and regulations and maintains a hazardous material log.

Performs inspections of vacant rooms and common areas daily, checking for cleanliness and maintenance problems and ensuring all guest rooms are ready for occupancy at all times.

Performs all housekeeping duties during emergency situations, to include vacuuming floors, changing sheets, washing linens and all other assigned duties.

Assists the Fisher House Manager with projects and continuing operations, including budgeting, control and operations reporting, maintenance, housekeeping, and guest relations.

Coordinates maximum utilization of the facilities by tracking occupancy rates and costs containment.
Identifies and assesses problems that may arise, and proposes solutions to the Fisher House Manager.

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