Technical Solutions Manager

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Job Description:

The jobholder works in the US-based Major Repair team, which is the US extension of the worldwide Repair organization under the Customer Care Center (SBC).

The jobholder's main responsibilities are the management and delivery on-time, on-cost and on-quality of the technical support required for a Complex repair or an AOG situation, including repair definition, preparation, spare management, planning and embodiment phase follow-up. A strict consistency to the Part 145 Airworthiness authorities' requirements is vital, which requires a full compliance to Airbus MOA (Maintenance Organization Approval) processes and rules.

Primary Responsibilities:

Technical Management of a Complex Repair or Modification: 60%

The job holder will take on the technical activity required to ensure a repair or modification assistance is completed and delivered with success. There are multiple phases in which the TSM can be involved: damage assessment, repair or mod definition, material sourcing and work-on-aircraft. This may be in either in MAKE or BUY embodiment context.

• Handle the definition of the repair with the design office and influence it with the objective to ease the embodiment including the utilization of Pre-Defined Repair Solutions PDRS.
• Mitigate risk by proactively working with all contributors to the technical solutions.
• Identify the relevant material needed (parts, tooling), and focus on long lead time items, and work closely with Spare Operations organization and relevant suppliers. Check the availability and accuracy of Pre-Defined Repair Solutions PDRS and associated repair kits.
• Issue embodiment planning and identify the appropriate resources with the objective to perform on the market (lead time v/s cost) in order to supply to the profitability of the Repair organization (SOR).
• Coordinate the technical preparation work including the issuance of the Work Order, the identification of the specific tooling and consumables products.
• Ensure that the job cards are produced on time when an Airbus Working party is involved, are accurate and checked independently.
• Provide 'back office' or on-site support during MAKE embodiment phase with management of Defect Reports, Additional Work Order and of approved data such as Repair Approval Sheet (RDAF).
• Assist with initial training for Technical Solutions Manager - Level 1 team members on projects involving back-office TSM tasks (Example: Parts identification, repair scheme coordination, on-site assessment advisory).
• Assist with network building for Technical Solutions Manager - Level 1 team members.
• Participate in On the Job Training (OJT) for extra large working parties
• Develop test programs for close-out phase of repairs
• Lead BUY embodiment solutions with the issuance of the Technical Specifications for any Call for Tender (CfT) and support the MRO selection.
• Coordinating the embodiment input of Suppliers and Part 145 subcontractors.
• Collect return of experience related to technical data, material and embodiment to enhance our market position and improve maturity of PRDS

Contribution to commercial offer: 15%

In response to a customer's request, the jobholder is encouraged to quickly provide the relevant technical data related to the definition, preparation and the Repair or Modification work on-aircraft that will allow the project manager to establish an offer to the customer.

• Identify engineering needs
• Identify technical data requirements
• Identify parts required to facilitate the repair

On -site assistance: 15%

The jobholder can be requested to deliver on-site technical assistance during different phases of a project.

• Understand customer needs.
• Be the Voice of Airbus, and release information from various internal/external customers.
• Provide engineering advice as well as embodiment advice, in order to facilitate the work to be done on aircraft.
• Ensure the interface between the Customer and the Airbus teams.

Outsourced activities: 10%

• In the frame of a BUY solution for embodiment assistance, the jobholder prepares the specifications to detail the required outsourced services i.e. Technical Services, MRO, GTAs, EOs, etc. Working in a MFT context, the jobholder is required to pilot the definition, CFT, production and receipt of work supplied.

Additional Responsibilities: 5%: Contribution to Customer Care Centre Operations (SBC) organization development and growth

Other duties as assigned:

• Participate in internal and external key events seeking at promoting and marketing the SBC activities and teams.
• Chip in to SBC regionalization initiative by being a key player in all process developments
• Work together with other team members, in AASR and SBC worldwide

Qualified Experience and Training:

Education:

Required

• Degree in Engineering or similar type degree.

Preferred

• Bachelor of Science in Aerospace Engineering or Mechanical Engineering

Experience:

Required

• Minimum requirement: 5 years in aircraft production, or maintenance and/or repairs engineering

Preferred

• More than 7 years' experience in Aeronautical field, specifically in aircraft maintenance and customer service

Licensure/Certifications:

Required

• None

Preferred

Travel Required:

• 20% Domestic and International

Citizenship: None

Clearance: None

Qualified Skills:

• Minimum five (5) years of technical aviation experience (manufacturing, maintenance/repairs or development/design activities)
• High motivation and flexibility skills to work in a high-demanding environment
• Excellent coordination skill to deal with customers and industry partners.
• Ability to prepare and present issue resolution to internal and external customers
• Able to take initiatives, challenge suppliers, and lead technical teams.
• Ability to mentor newcomers
• Present a professional appearance as generally accepted in the business and aerospace environment.
• Mature interpersonal abilities, strong, polished communication skill

Knowledge, Skills, Demonstrated Capabilities:

Required

• Ability to prepare and present issue resolution to internal and external business partners
• Autonomous, agile and customer-centric

Preferred

• Proven high motivation and flexibility skills to work in a high-demanding environment
• Establish and maintain professional relationships with a diverse international work force

Communication Skills:

Required:

• Fluency in written and spoken English

Preferred:

• Ability to present complex information to non-technical audiences
• Fluency in another language (French, German, and Spanish) is highly desirable.

Technical Systems Proficiency:

Required:

• Good knowledge of Airbus products & Documentations

Preferred:

• G-suite usage
• SAP AP1
• Airbus TechRequest
• 3D-JUUMP / Catia

Complexity of the Role:

• Understanding customer requirements and capabilities
• Interface with internal Airbus teams to define solutions within customer scope
• Suggest repair schemes and coordinate with the appropriate Design Office for solution
• Safety & Compliance: Reports any Safety occurrence, can act as SMS representative
• Quality: Support repair process quality gates
• Part of a team that is available 24/7/365
• Return of Experience: Identifies and formalizes the gap between planning and execution & provides the Project Leader with formalized return of experience related to technical data, material and embodiment.
• Train level 1 Technical Solutions Managers in "definition and parts", and "advisory" type activities

Direct Reports:

Is this a people manager?No

Job Dimensions:

• Annual business volume targeted for N.A market : 10M $ yearly revenues by end 2019,
• 1600+ A/C AIRBUS fleet to be supported, including brand new asset and aging aircraft
• About 40 projects per year
• 2 Major Repair project managers + 3 Technical Solutions Managers located in the US.
• Knowledgeable Repair Solutions team available
• Pool of hands-on resources (Working Party)

Nature of Contacts:

• Internal communications with:
  • Embodiment Operations Managers
  • Spares management team
  • Working party team members
  • Preparators and warehouse managers
  • Supply engineers
  • Design Office engineers
• External communications with:
  • Airline engineering management
  • Procurement management teams
  • Other MRO vendors for BUY solutions

Physical Requirements:

• Onsite or remote: 100% on-site
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs several times a week
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs several times a month
• Sitting: able to sit for long periods of time in meetings, working on computer daily
• Squatting / Kneeling: able to squat or kneel to review potential aircraft damage several times a month
• Standing: able to stand for discussions in offices or on production floor several times a month
• Travel: able to travel independently and at short notice - 20%.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces daily
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

Permanent

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Eng.&Technical Support&Services

Job Posting End Date:

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to