Client Manager

3 weeks ago

Worcester, Massachusetts, United States Charles River Laboratories, Inc. Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

The Client Manager (CM) role manages client relationships, facilitates communication between clients and CRL scientific teams, and collaborate with business development, scientific and financial staff to ensure quality customer satisfaction is provided.

Core responsibilities include coordinating response to client requests, preparing complete and accurate quotes, and following-up with clients to complete the sales cycle and meet booking targets. Client Manager will assist with client calls or visits, update and maintain applicable databases or software, and coordinate with other client services teams.

This position will work remotely from home office. Ideal candidates will live in the New England area to have the ability to commute into office when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Communicate with new and existing clients, by email and/or teleconference, to determine their study needs whilst advising on CRL capabilities, standard models and/or assays. Liaise with and engage scientific experts when needed for more complex requests to ensure client needs are met.
  • Develop and prepare proposals (including costing & price) in collaboration with operations, SOWs, and other related documents and deliver to the client within established turnaround times.
  • Accountable to ensuring regular follow up with clients occurs to finalize contracts and progress the client towards signature.
  • Build relationships, retain, and drive growth in existing clients who frequently work with therapeutic area.
  • Ensure Salesforce (and other relevant databases are updated) data are reliable, accurate and available to financial and operational colleagues for business decision making.
  • Interact with Project Managers, Scientific Operations and Scheduling teams to identify the dates for study initiation, advise on prioritisation, and assist with rescheduling studies, as needed.
  • Work with Business Development to ensure client requests are adequately qualified.
  • Work with Business Development to ensure all appropriate legal documents (MSA, CDA, MTA etc) are in place in the required timeframe.
  • Assist with client visits, including giving company tours and presentations.
  • Perform all other related duties as assigned.

Job Qualifications
  • Education: Bachelor's degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
  • Experience: 2-3 years customer service, laboratory, or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other:
    • Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals.
    • Strong communication and interpersonal skills.
    • Organizational skills and attention to detail required.
    • Proficient in word processing, spreadsheet, and database software.
    • Ability to work effectively and efficiently to meet deadlines.
    • Understanding of business/sales process required.

Compensation Data

The pay range for this position is $60-68K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit

  • Wealth Management Client Associate

    3 weeks ago

    Worcester, Massachusetts, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Wealth Management Client Associate

    3 weeks ago

    Worcester, Massachusetts, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Case Manager

    3 days ago

    Worcester, Massachusetts, United States Masis Professional Group Full time

    Do you have experience in social services and have experience in supporting a caseload of clients? Passionate about supporting people needing housing and/or rental assistance, income assistance, or similar social services support? If so we have an excellent opportunity for a Case Manager - Rental Assistance Specialist in the Worcester MA area.Salary: Up to...

  • General Manager I

    3 weeks ago

    Worcester, Massachusetts, United States Aramark Full time

    Job DescriptionAs a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation,...

  • General Manager I

    4 weeks ago

    Worcester, Massachusetts, United States Aramark Full time

    Job DescriptionAs a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation,...

  • Bilingual Case Manager

    3 days ago

    Worcester, Massachusetts, United States Organization for Refugee and Immigrant Success Full time

    Job Summary: The Matching Grant Case Manager provides services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. These services include provision of employment services and core maintenance assistance with a goal of achieving early self-sufficiency for clients via...

  • Case Manager

    4 days ago

    Worcester, Massachusetts, United States Promises Behavioral Health, LLC Full time

    Position Summary The Case Manager plans, implements, and coordinates an array of comprehensive, individualized client services during their residency and in preparation for continuing care and safe, sober housing after discharge. The Case Manager also delivers psychoeducational and motivational enhancement instruction in group and individual settings and...

  • Team Manager

    3 days ago

    Worcester, Massachusetts, United States Full Potential Solutions Full time

    Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Warehouse Manager

    4 days ago

    Worcester, Massachusetts, United States Manafort Brothers Full time

    Manafort Brothers Incorporated Warehouse Manager Worcester , Massachusetts Apply Now Manafort-Precision, LLC has an immediate opening for a Construction Warehouse Manager to join our management team to provide oversight of our construction yard operations at our Worcester, MA location. Qualified candidates should have supervisory experience in industrial...

  • Triage Case Manager Supervisor

    4 days ago

    Worcester, Massachusetts, United States South Middlesex Opportu Full time

    Job DescriptionJob DescriptionSUMMARYOversee all operations and staff dedicated to providing initial screening and triage case management services to clients residing in emergency shelter in need of stable and permanent housing placement. These responsibilities include the supervision of triage case managers, the diversion case manager, the coordination of...

  • Commercial Lines Account Manager

    3 weeks ago

    Worcester, Massachusetts, United States jonus group Full time

    COMMERCIAL LINES ACCOUNT MANAGER - Insurance AgencyJob location: Worcester, MASuccessful independent insurance brokerage located in Worcester, MA is seeking to add a Commercial Insurance Account Manager to an expanding, professional teamDuties:retention of existing accounts - provide day to day in-house customer service to clients as assigned. Work to...

  • Commercial Lines Account Manager

    2 months ago

    Worcester, Massachusetts, United States jonus group Full time

    COMMERCIAL LINES ACCOUNT MANAGER - Insurance AgencyJob location: Worcester, MASuccessful independent insurance brokerage located in Worcester, MA is seeking to add a Commercial Insurance Account Manager to an expanding, professional teamDuties:retention of existing accounts - provide day to day in-house customer service to clients as assigned. Work to...

  • Booking & Accounts Receivable Manager

    4 days ago

    Worcester, Massachusetts, United States Full Potential Solutions Full time

    Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Safety Manager

    4 days ago

    Worcester, Massachusetts, United States Oculus Search Partners LLC Full time

    Our client is looking for a Safety (EHS) Manager to lead the environmental, health, and safety programs at a large manufacturing plant. This individual contributor role involves owning the responsibility for ensuring compliance with all federal, state, and local laws and regulations while developing and implementing strategic safety programs. The ideal...

  • Housing Stabilization Case Manager

    4 days ago

    Worcester, Massachusetts, United States South Middlesex Opportunity Council Full time

    SUMMARYProvide stabilization case management, support services and employment support to formerly homeless clients residing in Metrowest area housing. Liaison with area shelters, SMOC staff, supportive housing staff and local landlords. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community based...

  • Finance Manager| Polar Park

    2 months ago

    Worcester, Massachusetts, United States teamworkonline Full time

    OverviewThe Finance Manager plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Finance Manager directly supervises the Finance employees and carries out supervisory responsibilities in accordance with Oak View...

  • Finance Manager| Polar Park

    3 weeks ago

    Worcester, Massachusetts, United States teamworkonline Full time

    OverviewThe Finance Manager plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Finance Manager directly supervises the Finance employees and carries out supervisory responsibilities in accordance with Oak View...

  • Finance Manager| Polar Park

    4 days ago

    Worcester, Massachusetts, United States Oak View Group Full time

    Overview The Finance Manager plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Finance Manager directly supervises the Finance employees and carries out supervisory responsibilities in accordance with Oak...

  • Engineering Manager

    4 days ago

    Worcester, Massachusetts, United States CS Energy Limited Full time

    Due to growth CS Energy is seeking an Engineering Manager for our Operations group. The Engineering Manager is a pivotal role and will be responsible for technical oversight and management of design for all solar and energy storage projects. The Engineering Manager will work in conjunction and coordinate with Business Development, Procurement, Project...

  • Geomatics Survey Project Manager

    3 weeks ago

    Worcester, Massachusetts, United States Vanasse Hangen Brustlin Full time

    Overview ABOUT THE POSITION VHB's Geomatics team have a need for a Geomatics Project Manager to join our New England region. The successful candidate must be knowledgeable in Land Surveying for a variety of applications, including boundary determinations, topographic surveys, utility surveys, highway surveys and subdivisions. The position requires up-to-date...