See more Collapse

Personal Banker

1 month ago

Hudson Oaks, Texas, United States PNC Full time
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Universal Personal Banker, you will strengthen customer relationships with a defined sales process. You will most of your time as a universal personal banker, engaging customers in sales conversations to identify appropriate financial solutions and in additional service activities including teller transactions. This position, within PNC's Retail Branch Banking Network, is based in Hudson Oaks Texas at the Hudson Oaks branch.

Job Description

  • Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


To learn more about this opportunity, please watch this video.

CompetenciesBanking Products – Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Retail Lending – Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.Work ExperienceRoles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationNo Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

We have other current jobs related to this field that you can find below

  • Personal Banker

    4 weeks ago

    Hudson Oaks, Texas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Personal Banker II

    5 days ago

    Thousand Oaks, United States Premier America Credit Union Full time

    Job DescriptionJob DescriptionDescription:At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for...

  • Personal Banker II

    4 weeks ago

    Thousand Oaks, United States Premier America Credit Union Full time

    Job DescriptionJob DescriptionDescription:At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for...

  • Personal Banker II

    4 weeks ago

    Thousand Oaks, United States Premier America Credit Union Full time

    Job Type Full-time Description At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great...

  • Personal Banker

    4 days ago

    Thousand Oaks, United States Firefighters First Credit Union Full time

    For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 50,000 members in more than 1,000 fire departments. Are you ready to empower firefighters and their...

  • Personal Banker

    5 days ago

    Thousand Oaks, United States Firefighters First Credit Union Full time

    Job DescriptionJob DescriptionFor over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments. Are you ready to empower...

  • Personal Banker

    4 weeks ago

    Thousand Oaks, United States Firefighters First Credit Union Full time

    Job DescriptionJob DescriptionFor over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments. Are you ready to empower...

  • Financial Services Officer

    4 days ago

    Fair Oaks, United States Sacramento Credit Union Full time

    **TITLE**:FINANCIAL SERVICES OFFICER (BANKER) **STATUS**:NON-EXEMPT **DEPARTMENT**: MADISON BRANCH **REPORTS TO**:BRANCH MANAGER **PAY SCALE**:$22.00 - $31.37 PER HOUR Our FSOs work a fixed schedule, which allows you the work/life balance you need. The selected individual will be scheduled to work 37- hours a week as follows: Monday 8:30 am - 5:30...

  • Affordable Housing Loan Analyst

    1 month ago

    Thousand Oaks, United States 00002 Citibank, N.A. Full time

    The professionals at Citi Community Capital ("CCC") underwrite and close construction and permanent loans that are used to finance the new construction and preservation of affordable and workforce rental housing. CCC is the community lending and investing arm of Citigroup (“Citi”), housed in the Global Spread Products (“GSP”) vertical within...

  • Citizens Teller

    4 weeks ago

    Hudson, United States Citizens Financial Group, Inc. Full time

    Job Description Job ID 32460 Full/Part Time Full Time Shift 1ST Posting Start Date 04/11/2024 Posting End Date 05/25/2024 Description Starting Salary: $18-23/hour As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to...

  • Branch Sales Manager

    4 hours ago

    Thousand Oaks, United States First Citizens Bank Full time

    Overview: Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Financial Sales Manager at...

  • Branch Sales Manager

    2 weeks ago

    Thousand Oaks, United States First Citizens Bank Full time

    Overview: Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.   As a Financial Sales Manager...