Players Club Representative

Job Purpose

To staff the Players Club booths and assist with executing all efforts of the Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center

QualificationsSuperior customer service skills (1-3 years experience preferred)
Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
Ability to speak, read and write English; bilingual is a plus
High School diploma or equivalent
Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- POS, ACSC, Total Promo, Ticketmaster
Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
Excellent communication skills and the ability to communicate with all levels of employees and guests
Thorough working knowledge of the casino's procedures and guidelines are required
Ability to work independently as well as part of a team
Excellent Problem Solving Skills and Ability to Work Under Pressure
Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests
Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions
Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions
License Requirements Rhode Island Department of Business Regulations Essential Job FunctionsPC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts;
Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned
Understand and properly communicate the benefits and privileges of the Players Club.
Recognize and build relationships with frequent guests.
Recognize abusers of the program and notify Management.
Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
Staff Catch a Rising Star ticket booth on show nights.
Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
Assist with Bus Tour greeting if required.
Responsible for maintaining contact with other departments to ensure guest satisfaction.
Inform management of all issues that may affect the smooth operations of the booths.
Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
All other related duties as assigned.
Physical/Mental RequirementsConstantly must be able to walk, stand and sit for long periods of time.
Occasionally must be able to lift up to 20lbs.
Working ConditionsGaming environment includes smoke, noise and bright lights. Source: Hospitality Online

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