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Sr. Strategic Customer Success Partner II

1 month ago

Exton, Pennsylvania, United States Uber Freight Full time
About the Role

The Sr. Strategic Customer Success Partner II is responsible for achieving client retention and satisfaction for a group of clients . This includes visiting the clients on a regular basis (as needed), providing support, reporting and KPIs associated with the client, and partnering with operations personnel to meet strategic initiatives and implement continuous improvement ideas. The Strategic Customer Success Partner II is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives. This position will work hybrid as needed at our Philadelphia office in Exton.

What the Candidate Will Do
  • Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity
  • Can work independently but will require some support from Leadership and peers
  • Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
  • Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions
  • Financial ownership and budgeting of customer revenue
  • Assist customers with freight cost forecasting and budgeting as appropriate
  • Responsible for driving initiatives with the client and internal teams to meet customer objectives
  • Maintain timely and accurate customer information in CRM tools
  • Interprets supply chain data to drive actionable insights and improvements
  • Approximately 50% of travel to customer locations as needed
Basic Qualifications
  • High School Diploma
  • 4 years customer focused transportation/supply chain management experience
Preferred Qualifications
  • Bachelor's degree
  • Knowledge of Microsoft Tools and other applications
  • Understanding basic project management concepts
  • Ability to build relationships at management level
  • Experience analyzing and interpreting supply chain data
  • Proficient in Tableau
About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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