Patient Services Supervisor
3 days ago
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.
Major/Essential Functions
- Work with the Program Director to coordinate and oversee day to day operations. Computer scheduling and communication of mental health and Phone service/appointments.
- Develops procedures and workflows with administrator for efficient operations.
- Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient.
- Develops strategies for improved efficiency and evaluate performance of team operations to pinpoint areas for improvement
- Supervises assigned team members for daily operations and leads team for departmental objectives
- Trains new staff as appropriate on health systems work flows and PSS workflows.
- Conducted follow-up calls with patients' post-appointment to ensure satisfaction.
- Assisted patients with paperwork and appointment preparation.
- Responded promptly and professionally to urgent requests from providers or patients.
- Processed specialist visits referrals according to protocols.
- Collaborated effectively with healthcare professionals and staff.
- Updated patient profiles via computer system data entry.
- Maintained cleanliness of waiting area.
- Lead the front desk operations including answering phones, scheduling, insurance verification, and payments collection.
- Verified insurance eligibility through online systems or phone calls.
- Interact with patients and faculty, handling additional tasks as needed.
- Handle daily mail, faxes, and emails with high confidentiality.
- Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits.
- Collected co-pays, deductibles, and co-insurance payments from patients.
- Provides billing inquires to the coders to help discuss with patients.
- Handled medical records, ensuring compliance with legal and HIPAA regulations.
- Organized weekly meetings with administrator to discuss relevant information.
- Collaborated with Clinic Leadership to improve clinic flow and patient satisfaction.
- Promoted teamwork and positive patient perceptions through effective communication.
- Complete duties/projects as assigned by department administrator.
Other duties assigned
Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
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