Return Center Associate 1st Shift M-F

1 month ago


Chattanooga, Tennessee, United States Belk Full time
The Belk Return Center Specialists are cross trained to be responsible for the Return, Problem Resolution, Cubiscan/VAS, and Auditing of Customer Returns. Also being able to perform all others functions within the RC as needed. The receiving/put-away, picking/pulling, packing, shipping, cycle counting, and slotting of merchandise in a Return CenterJob Functions
• Essential Functions/Responsibilities:


PROBLEM RESOLUTION

  • The role of the Problem Resolution associate is to conduct investigations into inventory discrepancies and resolve product issues that may arise within the fulfillment center.
  • Identify, write-up, and correct inventory discrepancies within the fulfillment center
  • Requires good abilities and attitude to solve problems and maintain customer service standards.
  • Ability to plan and prioritize, problem solve and multi-task as necessary to meet customer demand in a fast- paced environment.

CUBISCAN

  • Aid in identifying new items height, weight, width, length, and volume to determine the best location to store the item, in a location, within the Fulfillment Center
  • Must be able to determine product put away type including VAS attributes
  • Familiar with location size and types available
  • Ability to decide of cubiscan's immediate requirements
  • Must be detail oriented

AUDITORS

  • Verifies customer order
  • Packs merchandise accordingly\
  • Creates required paperwork/packing slips
  • Creates proper shipping label per order
  • Places completed packed goods on shipping conveyor
  • Keep work areas clean, perform good housekeeping

RETURNS

  • Inspect returns from customers
  • Process customer credits
  • Prep items that can be resold for putaway
SLOTTING
  • Facilitate movement of items from one bin location to another both physically and systematically
  • RF Scanner & Problem Resolution Proficient
  • Responsible for clearing targeted areas each shift and reporting out result
  • Other Responsibilities:
  • Follow any job related instructions as requested by department supervisors, managers and the Director of the facility.
  • Ability to cross train in all production departments.

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