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Campus Tech Support Spec I
2 months ago
Posting Detail Information
Position Number HR
Position Title Campus Tech Support Spec I
Job Type Staff
FT/PT Part-Time
Employee Class Description Staff PT (ed. support)
General Position Description
Responsible for scheduling equipment, operating a variety of technology and audio-visual equipment, and performing mechanical and clerical duties required to maintain the equipment and usage records.
Flexible Work Arrangement
Grade 18
Exemption Status Non-Exempt
Posting Number S2619P
Location(s) Kissimmee, FL Osceola Campus
Proposed Work Schedule (Please note hours subject to change based on business needs)
Monday: 8am - 3pm
Tuesday - Thursday: 8am - 2pm
Number of Vacancies 1
Posting Start Date 07/16/2024
Posting End Date 07/29/2024
Open Until Filled No
Quicklink for Posting
Posting Detail Information
Temporary Position (Temp or Grant Funded) Details
Salary Range $15.32 per hour
Essential Job Functions
Description of Job Function
1. Coordinate delivery and support of classroom technology needs.
Description of Job Function
2. Assists students and faculty with computer support and instruction.
Description of Job Function
3. Assists in providing workshops and small group training related to computer/instructional technologies applications.
Description of Job Function
4. Provides technical assistance to faculty/staff.
Description of Job Function
5. Provides on-line/phone technical assistance via phone e-mail at "help" desk.
Description of Job Function
6. Assists in set up and maintenance of computer hardware.
Description of Job Function
7. Assists, as required, in resolving equipment, software, network, viruses, and other problems.
Description of Job Function
8. Assists in providing security and management of the laboratory.
Description of Job Function
9. Maintains statistics related to users, facilities, and equipment usage.
Description of Job Function
10. Makes recommendations to supervisor of needed workshops, training aids, hardware and software.
Description of Job Function
11. Assists in inventory of area software/hardware.
Description of Job Function
12. Coordinates off campus material used by other campuses.
Description of Job Function
13. Receives and "books" requests for use of audio-visual material and equipment.
Description of Job Function
14. Logs bookings daily, monthly and the entire session on the computer.
Description of Job Function
15. Inventory control and documentation.
Description of Job Function
16. Performs other duties as assigned.
Qualifications
Drivers License Requirement
Drivers License Requirement Not Applicable
Required Qualifications
Required Minimum Education High school diploma or general education degree (GED).
Required Field of Study
Other Required Qualifications
Required License/Certification
Preferred Qualifications
Preferred Education & Field of Study
Preferred Type of Experience
Experience providing technical support.
Customer Service Experience.
Experience working in a helpdesk environment.
Preferred Licenses/Certification
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities
Knowledge of various administrative, clerical/secretarial and support activities.
Knowledge of computers and their different programs and operations.
Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio-visual equipment.
Good communication skills and interest in working with
students from diverse backgrounds.
Skill in the use of personal computers and related software.
Ability to communicate orally and in writing.
Ability to operate Microsoft Office programs.
Ability to work with minimal supervision.
Ability to relate effectively with others.
Ability to work in a structured environment with a high degree of attention to details.
1 Ability to maintain files and records and perform a variety of tasks.
Working Conditions
General Working Conditions
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Job specific working conditions
Job Specific Designation
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Please explain any/all technical support knowledge?
(Open Ended Question) - Please explain operating knowledge of equipment (office equipment, Blurays, computers, televisions, and audio-visual equipment).
(Open Ended Question) - Do you have customer service experience? If so, please explain.
(Open Ended Question)
Required Documents
- Resume/Vita
- Cover letter
- Veterans Preference Verification Documentation
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
- Other Documents
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