Inside Sales Representative
2 weeks ago
Position Title: Inside Sales Representative ll
Location: Columbus, OH 43215, USA
Job Category: SALARY
Schedule: Full-Time
Req ID: INSID001039
Posted Date: April 11, 2024
Description: Job Details Description
ESSENTIAL TASKS AND RESPONSIBILITIES:
- Generate new business opportunities via Quotes and order follow-up. Close orders on the phone or advance the selling opportunity.
- Determine pricing for all day-to-day sales quotes, following the set pricing guidelines, while communicating and working closely with appropriate field sales to close the sale.
- Determine customer requirements and expectations to recommend specific products and solutions
- Qualify new leads to generate new business working with appropriate field sales.
- Make outgoing calls to customers to provide additional product information to create awareness and gain potential business.
- Foster positive customer relationships and provide exceptional customer service and care while managing day-to-day customer needs.
- Develop and maintain a working knowledge of the price, application, installation, and specification of company products with continual training to provide a basic level of technical support, including suggesting alternative products/services to meet the customer's needs.
- General Account Management: Accurately pricing & processing customer orders, quotations, inquiries, and other requests in an accurate, timely, and proactive manner.
- Identify and communicate late orders in advance of promised ship date promptly and accurately.
- Responsible for resolving problems relating to orders by working with all departments within the company
- Communicates effectively with appropriate departments to obtain pertinent information not available via system means and at all levels of the organization.
- Act as liaison with operations, logistics, marketing, and technical resources for the customer.
- Performs work independently without being prompted while assuming responsibility for meeting the goals and requirements of the position.
- Anticipates problems and proactively addresses issues with little or no supervision in completing assigned tasks
- Must be willing to assist other Inside Sales Representatives, Sales Personnel, and Managers while maintaining a good working relationship with peers.
- Complete all other duties and projects as assigned
Qualifications:
- Associate degree required, Bachelor's degree preferably in sales, marketing, or related field
- Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
- Extensive practical knowledge of all aspects of the industrial business process
- Opportunity to move into outside sales
- Ability to read and write the English language in a clear and concise manner
- Calm and empathetic demeanor when dealing with demanding customers
- General typing skills, along with previous PC and Microsoft Office experience
- Superior verbal and written communication skills
- Ability to organize, prioritize, and work within established deadlines
- Willingness to work overtime when necessary or required
- Math skills required
- Multi-tasking required
- Ability to work independently and as a team
- Willing to travel when necessary
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