![teamworkonline](https://contents.bebee.com/companies/us/teamworkonline/avatar-zYLiS.png)
Guest Services
1 month ago
Overview
The Guest Services & Security Manager oversees all Guest Service & Security activities for all events at the Ford Idaho Center to ensure a high level of guest satisfaction in all pertinent areas of the event experience.
This role will pay a salary of $45,000 to $52,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
Job expires 9/30/2024
Responsibilities
- Manages all Guest Service & Security activities for events at the Ford Idaho Center to ensure high level of guest satisfaction in all pertinent areas of event experience
- Develops, maintains and implements all training activities for part time employees within the Guest Services & Security staff; this includes public speaking, teaching large audiences as required
- Responsible for interviewing, hiring, and training department employees
- Responsible for handling hiring procedures for all facility PT staff
- Plan, assign and direct workload for all Guest Services, Security, and Parking staff
- Act as facility contact for all event related complaints, including but not limited to, answering incoming emails, calls, and event concerns
- Participate in formulating, administrating and developing policies and long- range goals/objectives for the department
- Prepare staffing estimates and complete settlement bills for accounting when necessary
- Ensure employee schedules are entered timely into timekeeping system; making any updates to schedules and/or payroll sheets as needed
- Track attendance of staff according to Attendance Policy. Partner with HR / Director for any disciplinary required
- Responsible for scheduling and ensuring Events department is staffed appropriately based on estimates; coordinating with contacts from Security, Police and EMT departments
- Act as Event Manager for events as needed; perform all related functions as required
- Be present for majority of events that have part-time staff
- Implement disciplinary procedures with staff as needed
- Provide excellent customer service assistance to internal and external clients
- Follow the specific procedures for compiling information into the various Share Drive folders
- Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
- Exercises discretion and utilizes independent decision making during events that will best represent the Ford Idaho Center
- Advance and communicate all event information to appropriate departments and staff
- Create work schedules for event and security staff, delegate assignments and review performance and results
- Work with Director and other Event Managers to develop staffing plans, dot maps, posting sheets, and any other associated pieces related to staffing
- Design & control department initiatives like Employee of the Month, staff trainings, and other functions
- Act as facility manager on duty as required
- Communicates in a timely fashion any/all problems and proposed solutions to the GM and/or Director of Events
- Prepares events reports noting attendance, times, significant problems, etc.
- Interacts with other facility staff in a courteous , cooperative, and professional manner
- Provide excellent customer service to internal and external clients
Qualifications
- Three to Five (3-5) years of increasingly responsible event and/or staff management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
- Bachelor's degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
- Proficient in use of Microsoft Office programs; experience with AutoCAD preferred; timekeeping and security software
- Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Production experience involving concert set up, audio, video, lighting, and rigging preferred
- Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
- Ability to work independently and as part of a team
- Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
-
Concessions Supervisor| Ford Idaho Center
5 days ago
Nampa, Idaho, United States teamworkonline Full timeOverviewThe Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena, amphitheater, sports center and civic center at various concessions stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever-changing fast-paced environment. The...
-
Catering Server
1 month ago
Nampa, Idaho, United States teamworkonline Full timeOverviewThe Server will provide ultimate hospitality for guests in a fast-paced, high volume environment. Key performance idicators include a strong sense of urgency, ability to multitask, keeping calm under pressure and a talent for excellent guest service. This role will pay an hourly wage of $15 plus tips For PT roles: Benefits: 401(k) savings plan and...
-
Banquet Captain
1 month ago
Nampa, Idaho, United States teamworkonline Full timeOverviewThe Captain assists the Catering Manager in overseeing day-to-day operations including casual, fine dining, private events, and bartending operations. The Captain coordinates with the Event Management teams to ensure that all events are well organized and that the expectations of the Client/Guests are exceeded. This role will pay an hourly wage of...
-
Lead Server| Ford Idaho Center
1 day ago
Nampa, Idaho, United States teamworkonline Full timeOverviewThe Lead Server assists the Catering Manager in overseeing day-to-day banquet operations including table service and buffets. The Lead Server coordinates the service team to ensure that all catering events are well organized and that the expectations of the host/client are exceeded. This role will pay an hourly rate between $20.00. Benefits for PT...
-
Nampa, Idaho, United States teamworkonline Full timeOverviewThe Concessions & Beverage (C&B) Director works closely with the Assistant General Manager, Culinary Director, and Catering (Hospitality) Director, and oversees the Concessions/Bar/Warehouse operations of the facilities, utilizing initiative and independent judgment. The Concessions & Beverage Director delivers high quality food/beverage products,...
-
Guest Service Expert>
2 weeks ago
Nampa, United States Smashburger Full timeSmashburger - 1467 Caldwell Blvd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...
-
Guest Services Manager
2 weeks ago
Nampa, United States Ford Idaho Center - OVG Full timeSummary The Guest Services & Security Manager oversees all Guest Service & Security activities for all events at the Ford Idaho Center to ensure a high level of guest satisfaction in all pertinent areas of the event experience. This role will pay a salary of $45,000 to $52,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k)...
-
Guest Services Specialist
3 weeks ago
Nampa, United States St. Luke's Health System Full timeOverview: As a Guest Services Specialist at the Nampa Hospital, you will be the primary point of contact for patients, their families, and visitors. This role is crucial in providing exceptional customer service and ensuring a smooth and pleasant experience for all individuals accessing healthcare services. Shift Details: Monday-Friday 7am-3:30pm What You...
-
Guest Services Event Staff | Ford Idaho Center
2 weeks ago
Nampa, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different...
-
Guest Services Event Staff | Ford Idaho Center
2 months ago
Nampa, United States teamworkonline Full timeOverviewAs a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse...
-
Guest Services
1 month ago
Nampa, United States teamworkonline Full timeOverviewThe Guest Services & Security Manager oversees all Guest Service & Security activities for all events at the Ford Idaho Center to ensure a high level of guest satisfaction in all pertinent areas of the event experience. This role will pay a salary of $45,000 to $52,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings...
-
Nampa, United States Mister Car Wash Full time**Guest Services Specialist starting at $15.75-$20.25/hr plus tips** 1701 Caldwell Blvd, Nampa, ID 83651, USA Req #2076 Wednesday, March 2, 2022 Working at Mister Car Wash is all about **opportunity**to be part of a team, achieve your goals, and **have fun in a fast-paced environment.** And with new stores in development, Mister has room for **every** team...
-
Member Services Representative
2 months ago
Nampa, United States Crunch Fitness Full timeLooking for enthusiastic people with open availability Pay is $8 an hour with commission opportunityReports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as...
-
Nampa, United States Crunch Fitness Full timeShift times needed are 4:15am to 9:15am M-F thanks!! Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests...
-
Member Services Rep Full Time Overnight
2 months ago
Nampa, United States Planet Fitness - Fitton Clubs Full timeJob DescriptionJob DescriptionPosition: Member Services Rep - Full Time - OvernightWe are searching for amotivated Member Services Representativeto join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective...
-
Hospitality Services 1
2 weeks ago
Nampa, United States St. Luke's Health System Full timeOverview: St. Lukes Health System is seeking a Hospitality Services 1 to join our Food and Nutrition Services team. Help to be a part of supporting the patient meals and be the bright spot in their day! This is a Float position between Nampa and Meridian! Must be flexible for days, evenings and weekends. Night and weekends differentials offered. Pay:...
-
Stretch Service Provider/Personal Trainer
2 months ago
Nampa, United States Massage Envy Full timeWe are looking for a Stretch Provider/Personal Trainer that’s passionate about helping people feel their best through a variety of total body care strategies. in our Nampa clinic, you will be designing and customizing stretch sessions within our policies and protocols to craft truly personalized services. As a stretch provider, you build relationships with...
-
Customer Service Specialist
3 weeks ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker? Stinker is a family-owned, and operated company that has been in business for nearly 85 years. Stinker offers great career opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel Transportation...
-
Customer Service Specialist
1 month ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker Stores? Stinker is a family-owned and operated company that has been in business for 88 years. Stinker offers great career and growth opportunities in 110 locations in 3 western states: Idaho, Wyoming , and Colorado . Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel...
-
Customer Service Specialist
2 months ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker Stores? Stinker is a family-owned and operated company that has been in business for 88 years. Stinker offers great career and growth opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel...
-
Customer Service Specialist
1 week ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker? Stinker is a family-owned, and operated company that has been in business for nearly 85 years. Stinker offers great career opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel Transportation...
-
Front Desk Agent
4 weeks ago
Nampa, United States Superhost Hospitality Management LLC Full timeJob DescriptionJob DescriptionDescription:Job Title: Front Desk AgentCompany: Superhost HospitalityLocation: Everhome Suites, Nampa, IdahoAbout Us:Superhost Hospitality is a prominent player in the hospitality industry, committed to delivering exceptional guest experiences and setting new standards for service excellence. With a portfolio of upscale hotels...
-
Front Desk Agent
2 months ago
Nampa, United States Superhost Hospitality Management LLC Full timeJob DescriptionJob DescriptionDescription:Job Title: Front Desk AgentCompany: Superhost HospitalityLocation: Everhome Suites, Nampa, IdahoAbout Us:Superhost Hospitality is a prominent player in the hospitality industry, committed to delivering exceptional guest experiences and setting new standards for service excellence. With a portfolio of upscale hotels...
-
Customer Service Specialist
3 weeks ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker? Stinker is a family-owned, and operated company that has been in business for nearly 85 years. Stinker offers great career opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel Transportation...
-
Customer Service Specialist
4 weeks ago
Nampa, United States Stinker Stores Full timeWhy work for Stinker? Stinker is a family-owned and operated company that has been in business for nearly 85 years. Stinker offers great career opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel Transportation...