IT Specialist

All positions are located in the Office of Computer and Communications Systems (OCCS), Systems Technology Branch (STB), Facilities Management Section (FMS).

As an IT Specialist, you will:

• Provide operational coverage and support for a Data center that operates 24 hours a day, seven days a week; monitor the health and performance of NLM IT systems, troubleshoots issues, escalates unresolvable issues to subject matter experts.
• Perform software installation to support ongoing NLM application upgrade projects; assist with hardware support that includes the installation, integration and acceptance testing of newly delivered systems.
• Track work schedules, due dates and maintenance schedules; coordinate activities with external parties, track and report progress
• Track hardware assets in the data center and accounts for assets entering and leaving the data center.
• Maintain procedural and technical manuals and software documentation for other technical support staff.
• Provide Tier 2 Help Desk services for NLM staff, contractors, and patrons; participate in delivery of customer services including troubleshooting and customer assistance in response to customer requirements.
• Participate in preventing, monitoring, responding, tracking, and intervention of NLM wide system, network, operation, security events, and problems monitored through various network, system and application monitoring tools.
• Maintain user access and privileges, software and other related items necessary for the smooth operation of the Network Operations and Security Center (NOSC) and OCCS IT systems.
• Monitor Data Center Infrastructure Management (DCIM) tools utilized by NLM.
• Review and support schedules, due dates, and maintenance schedules related to specific infrastructure systems, and understand their impact on the data center.
• Keep abreast of operational and technical information for the infrastructure systems by referencing FMS procedures, technical manuals, training manuals, troubleshooting scenarios and software documentation.