Director of Sales Operations

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Our Cultural Beliefs are the pillars that define how all associates at US Foods work. We Team Up and work together, we Expect Excellence, Talk Straight in our communications, and we work to Stop Waste. Leaders at US Foods embody our Cultural Beliefs by challenge themselves and others to delight customers every time and engage the right people in the right way at the right time. Leaders establish a culture that reduces waste and encourages team members to seek the truth and exchange objective feedback. At US Foods YOU matter, and our leadership team and associates strive to care for co-workers and direct reports and make winning fun.

BASIC PURPOSE

The Director, Sales Operations acts as a liaison for the Commercial Excellence team, fulfilling a strategic role within the area. The Director, Sales Operations is responsible for commercial success by executing plays, coaching leaders, and partnering with commercial excellence to drive consistency and improve area performance. The Director, Sales Operations reports to the Area President and has a dotted line reporting relationship to the Director, Sales Effectiveness Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leadership: Leadership of the Area Sales Support team (Chefs, Restaurant Operations Consultants, Category/Segment Specialists, Stock Yards Business Development Mangers) to drive critical KPIs. Drive resource allocation of sales support teams to maximize share and retention opportunities.
• Talent Management : Recruit, hire, and supervise the Area Sales Support team to maintain a skilled and motivated team. Coach and lead direct reports to improve their performance and business effectiveness. Ensure development of strong pipeline of talent.
• Data Analysis: Leverages internal reporting tools and market share data to track progress and identify performance improvement opportunities. Synthesize data findings to prioritize areas of focus.
• Strategic Planning : Translates strategy into Area implementation plans and tracks performance on key metrics. Core strategies include but not limited to, account penetration, account acquisition, churn reduction, margin, pricing, category growth, EB migration, E-Commerce optimization, CRM utilization and cost to serve reduction.
• Sales Process Optimization : Streamline and optimize sales processes and plays to improve sales productivity and performance. Identify opportunities for process improvement and propose solutions for implementation.
• Training and Event Management : Work closely with Sales Leaders and the Sales Support team to strategize and implement training aimed improving the skills and knowledge of the sales team. Key stakeholder in planning and executing forums including sales meetings, training sessions and culinary events to effectively deliver product and sales content.
• Leading Digital : Responsible to lead digital by promoting and tracking the advancement of internal CRM utilization by sellers and external E-Commerce and Business Tools adoption.
• Other duties as assigned by manager

SUPERVISION :

• COP Specialist, Produce Specialist, Food Fanatic Chef, Restaurant Operations Consultant, Stock Yards Business Development Manager, Customer Solutions Coordinator

RELATIONSHIPS

• Internal: Area Staff, Sales Leaders, Sellers, Area Marketing Manager, pricing and Merchandising teams. Local Sales and National Sales Excellence Teams.
• External: Customers, Vendors/Brokers

WORK ENVIRONMENT

• Hybrid : This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.

MINIMUM QUALIFICATIONS

• A minimum of 7 years in sales, sales operations or sales management, with at least 5 years in a supervisory role. Ideal candidate has experience that includes collaboration cross functionally and leadership across multiple sites with a background in developing and implementing sales strategies and processes.
• 10% of overnight travel to participate in trainings, meetings and other company events.

EDUCATION

• Bachelor's degree or equivalent working experience in sales, sales operations, merchandising, marketing or strategy related fields required

CERTIFICATIONS/TRAINING

• N/A

LICENSES

• N/A

PREFERRED QUALIFICATIONS

• Demonstrates leadership skills with the ability to lead and inspire a large team with diverse skill sets in a complex environment. Proven experience in performance management and team development.
• Proven experience in developing and implementing sales strategies and processes. Strategic mindset with the ability to align sales operations with overall business strategy.
• Experience within the foodservice industry and an understanding of sales trends, market dynamics and competitor activities.
• Strong analytical and data-driven decision-making skill with experience with data analytics tools and proficiency in interpreting sales metrics.
• Skill with experience with data analytics tools and proficiency in interpreting sales metrics.
• Experience in designing and implementing sales training programs. Familiarity with methodologies for enhancing skills and knowledge of sales teams.
• Strong project management skills with the ability to plan and execute events and initiatives effectively.
• Flexibility in responding to evolving market conditions and organizational needs with strong problem-solving skills to address complex challenges and ability to make timely, data-informed decisions.
• Excellent communication and presentation abilities to convey strategies, insights and reports effectively to stakeholders at various levels of the organization.

PHYSICAL QUALIFICATIONS

• Standard required physical activities including length of time performing each activity.

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: FREQUENTLY

WALK: FREQUENTLY

DRIVE: OCCASIONALLY

SIT: FREQUENTLY

LIFT

1-10 lbs (Sedentary): FREQUENTLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): NEVER

Over 100 lbs (Very Heavy): NEVER

CARRY

1-10 lbs (Sedentary): FREQUENTLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): NEVER

Over 100 lbs (Very Heavy): NEVER

PUSH/PULL 1: NEVER

CLIMB/BALANCE: NEVER

STOOP/SQUAT: NEVER

KNEEL: NEVER

BEND: NEVER

REACH ABOVE SHOULDER: OCCASIONALLY

TWIST: OCCASIONALLY

GRASP OBJECTS 2: OCCASIONALLY

MANIPULATE OBJECTS 3: FREQUENTLY

MANUAL DEXTERITY 4: CONTINUOUSLY

1 (Push/Pull: Dolly, cartons and boxes)

2 (Grasp Objects: Boxes and cartons)

3 (Manipulate Objects: Boxes and dolly)

4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

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US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit to learn more.

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US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here ) .

EEO is the Law poster supplement is available here ) .

Pay Transparency policy statement is available here ) .

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.