Night Auditor

Night Auditor typically includes the following responsibilities and qualifications:

Job Description:

1. Financial Duties:
2. Audit and balance reports from the day shifts.
   
3. Maintain and record accurate financial transactions.
   
4. Handle guest folios, ensuring all charges are accurate and accounted for.
   
5. Prepare daily revenue reports and distribute accordingly.
   
   
6. Front Desk Operations:
7. Assist guests with check-in/check-out processes during late hours.
   
8. Answer phones, handle guest inquiries and requests promptly.
   
9. Manage reservations and room assignments effectively.
   
   
10. Security and Safety:
11. Monitor property security and perform safety checks of the premises.
    
12. Handle guest emergencies and incidents during the night.
    
13. Ensure adherence to hotel policies and procedures.
    
    
14. Administrative Tasks:
15. Complete end-of-day activities including posting charges to accounts and running backups.
    
16. Prepare and distribute various operational reports.
    
    
17. Customer Service:
18. Provide exemplary customer service to guests throughout their stay.
    
19. Address and resolve guest issues and complaints professionally.
    
20. Anticipate guest needs and proactively assist them.
    
    
    1. Qualifications:
    2. Previous experience in hotel front desk operations or night audit preferred.
       
    3. Proficiency in using hotel management software (e.g., Opera, Fidelio).
       
    4. Strong attention to detail and organizational skills.
       
    5. Ability to work independently and efficiently during night shifts.
       
    6. Excellent communication and problem-solving skills.
       
    7. Understanding of basic accounting principles.
       
    8. Flexibility to work overnight shifts, weekends, and holidays as required.
       
       Additional Skills:
    9. Knowledge of local attractions, dining, and transportation options.Note: The exact responsibilities and qualifications may vary depending on the hotel's size, location, and specific policies. Night auditors play a crucial role in ensuring smooth hotel operations overnight and maintaining guest satisfaction.

       Source: Hospitality Online