Support Assistant
1 month ago
This position is located at Support Services Division, Fort Leonard Wood, MO.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Duties
- The incumbent is the central source of information with regard to certain functions necessary for the efficiency of operations, such as automation support,
telecommunications, document processing and mail. - Under general supervision, uses knowledge of the organizations programs, policies, procedures, precedents, and regulatory guidelines, and exercises independent judgment in providing this administrative support to a program management organization
- Performs help desk functions involving customer automation support by receiving calls, answering technical questions and making referrals for assistance as necessary.
- Produces a variety of recurring reports, charts, and statistical data utilizing various types of software.
- Searches files and records, or makes contact with individuals from within or outside the organizations for required information.
- Arranges to improve understanding and ease. Receives and reviews incoming mail, and makes proper distribution of mail ensuring the security of sensitive or secret materials.
- Maintains documents on equipment usage and maintenance. Operates a motor vehicle to transport mail.
- Completes trip tickets and preventive maintenance service records. Provides assistance with the administration of the telecommunications program.
- Compiles and edits for correct grammar, spacing, format, clarity of expressions, and consistency of statements with references and enclosures
- Prepares a variety of administrative reports, technical correspondence, written documents, or graphs.
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