Regional IT Support

4 days ago

Memphis, Tennessee, United States Bunzl Full time

Bunzl is currently seeking a Regional IT Support resource to work with our Safety Division. The Regional IT Support – Level 2 position will have a thorough understanding of the system and business processes, as well as have the ability to translate real-world problems to system-based solutions. The candidate will possess business analytical skills sufficient for working with business process owners to evaluate requirements, recommend process improvements and configure the ERP solution. The candidate will be hands-on throughout the implementation of the business solution and will collaborate to maintain a high-level of business, systems and product understanding. This position will be on-site in Memphis, TN.

This individual will be the main contact point for implementation and various post-live and maintenance procedures deemed necessary. They will advise on best practices for the effective and efficient use of ERP system, while simultaneously becoming a subject matter expert in the content and tools necessary to maintain and maximize its capabilities. Thus, individual will be accountable for the overall health of the Company's ERP footprint, along with any third-party managed service provider(s).

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

Implementation

  • Play a key role on supporting the implementation of new business applications & systems through to post-live optimization and maintenance.
  • Work effectively within and across ERP/Finance/HR/Business operations and IT teams to execute projects and roadmap items
  • Present alternative solutions, using creative-thinking expertise and solution prototypes, to ensure effective reporting/analysis.
  • Provide technical and subject matter expertise to project teams involved in the development of implementation and test plans associated with complex application upgrades and implementations.
  • Troubleshoot issues and assist with support through systems testing and error resolution
  • Coordinate planning and conduct training classes for end users
  • Manage relationship between external and internal stakeholders
  • Perform risk assessments to develop response strategies
  • Provide guidance during the detailed design, build, test and deploy phases
  • With an in-depth understanding of the data, make suggestions, which result in meaningful outcomes, based on the findings and criteria of the users
  • Develop requirements for automated monitoring tools

Daily Support

  • Connect closely with the business and serve as the business facing support team
  • Own the business interaction for projects whether led by IT or a business sponsor
  • Establish, document, and promote Best Practices and standards
  • Conduct application training or act as a SME to the field users
  • Collaborate with the business teams on projects and enhancement requests
  • Educate the businesses on digital solutions benefits (EDI, EFT/ACH, eWarehouse, Collaboration tools, etc.)
  • Serve as business process improvement specialist
  • Gather requirements when new solutions (applications, reports, etc.) are needed
  • Liaison between IT and all levels of business users
  • Reduce open/ongoing incidents-Break fix solutions
  • Coordinate Change Management for ERP demands and all other applications

Requirements:

  • Bachelor's degree in Management Information Systems or related Business Process Management discipline, Computer Science, Engineering or related field; degree requirements may be waived with equivalent combination of education, technical certifications and related and demonstratable work experience.
  • Manufacturing / shop floor experience preferred.
  • Full cycle ERP deployments and/or support experience preferred.
  • EDI customer onboarding experience preferred.
  • Experience in manufacturing practices is highly desirable.
  • Excellent customer service skills
  • Excellent interpersonal, written, and oral communication skills
  • Experience working in a team-oriented, collaborative environment
  • Ability to professionally represent Bunzl to customers, vendors and co-workers
  • Ability to present ideas in user-friendly language
  • Highly self-motivated, self-directed, and attentive to detail
  • Effectively prioritize and execute tasks in a fast-paced environment, with frequently changing requirements
  • Excellent analytical and problem-solving skills with demonstrated ability to apply technology in solving business problems
  • Project planning and management skills, including exposure to making operational decisions, monitoring progress, taking corrective action and reporting results
  • Demonstrated ability to collaborate at all levels of an organization from Executive to individual contributors
  • Proven experience supporting cross-functional teams
  • Advanced Excel skills
  • Provide support outside of normal business hours
  • Travel between offices and site locations as required
  • Ability to travel out of state occasionally as required

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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